Phil Downs
Leitchfield,KY
Summary
Auto Damage Appraiser with dedication to accuracy, efficiency and best-in-class work. Known for providing fast and correct quotes, liaising between multiple parties with honesty and working toward great solutions. Trained in CCC ONE use and auto appraisals. Experienced Auto Damage Appraiser well-versed in assessing and documented vehicle damage. Detail-oriented and hardworking with excellent customer service and organizational skills. Persuasive communicator and skilled negotiator looking for a new professional challenge with room for advancement.
Overview
13
13
years of professional experience
Work History
Auto Damage Appraiser
Final Finish
04.2023 - 12.2023
- CC ONE Enhanced customer satisfaction by providing accurate and timely damage assessments for vehicles involved in accidents.
- Collaborated with insurance adjusters to negotiate fair settlements, ensuring client satisfaction and maintaining company reputation.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Documented damage with photographs and detailed written description Used [CCC ONE] to calculate damages and claim values.
Auto Damage Appraiser
Swope Collision Center
03.2019 - 03.2021
- Enhanced customer satisfaction by providing accurate and timely damage assessments for vehicles involved in accidents.
- Collaborated with insurance adjusters to negotiate fair settlements, ensuring client satisfaction and maintaining company reputation.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Documented damage with photographs and detailed written descriptions.
- Accurately estimated parts and labor for over repairs.
- Used CCC ONE to calculate damages and claim values.
Auto Damage Field Appraiser
McCloud Claims Service
05.2011 - 03.2019
- Increased accuracy in damage assessments by conducting thorough field appraisals and utilizing advanced technologies.
- Enhanced customer satisfaction with timely and accurate appraisals, leading to faster claims processing.
- Collaborated with repair shops to ensure quality repairs while controlling costs for both clients and the company.
- Negotiated cost-effective solutions with repair shops, balancing client satisfaction with company financial interests.
Education
High School Diploma -
Leitchfield High School
Leitchfield, KY05.1972
Skills
- Repair Quotes
- Estimation Skills
- Claims Inspections
- Repair Processes
- Tire Depth Gauges
- Auto Body Repair Techniques
- Digital Imaging Competence
- Claims Handling Experience
- Estimating Repair Costs
- Damage Assessment Expertise
- Teamwork and Collaboration
- Professionalism and Ethics
- Auto Damage Appraisal
- Estimate Preparation
- Repair Cost Estimation
- Damage Assessments
- Proficient in CCC ONE
- Vehicle Inspections
Timeline
Auto Damage Appraiser
Final Finish
04.2023 - 12.2023
Auto Damage Appraiser
Swope Collision Center
03.2019 - 03.2021
Auto Damage Field Appraiser
McCloud Claims Service
05.2011 - 03.2019
High School Diploma -
Leitchfield High School
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