Danielle Gadesseh
Laurel,MD
Summary
Dedicated professional with experience in public-facing office administration roles. Exceptional telephone skills and clear, articulate voice. Expertise in conflict resolution. Highly motivated with a strong work ethic, adaptability, and exceptional interpersonal skills. Able to work effectively unsupervised and quickly master new skills.
Overview
6
6
years of professional experience
Work History
Residential Direct Support
Weachieve Inc
Silver Spring
04.2024 - Current
- Scheduled appointments for patients in residential homes, managed record management including faxing and copying records, responded to patient inquiries, and oversaw the coordination of daily activities for individuals
- Showcased outstanding skills in delivering excellent customer service
- Maintained accurate documentation and accountability for patients' medication.
Personal Care Aide
Visiting Angels
Virginia Beach
05.2020 - 12.2022
- Provided exceptional customer service to patients through active listening and effective communication
- Maintained positive attitude towards patients consistently
- Established compassionate and amicable rapport with patients.
- Handled confidential activities and protected classified information through meticulous file maintenance.
Personal Care Aide
Age Advantage Senior Care
Virginia Beach
10.2018 - 08.2019
- Monitored and recorded patient condition, offering personal services and support.
- Conducted regular assessments to ensure the continuous monitoring of patients' physical and mental state.
- Assisted in maintaining a clean and organized living environment for patients by managing their housekeeping needs
- Coordinated and planned the preparation of resident daily meals.
- Delivered a range of services to support patients including bathing, dressing, and grooming.
Education
Associate of Science - Business Administration
Tidewater Community College
05-2024
Registered medical assistant (RMA) - Registered Medical Assistant (RMA)
Allen School of Heath Science
02-2016
GED -
Kingsborough Community College
06-2014
Healthcare Services Management
University of Maryland Global Campus
Skills
- Phone Etiquette
- Time Management
- Attention to Details
- Customer service
- Progress Documentation
- Appointment Scheduling
- Client documentation
- Medical Records Management
- Nutrition
- Planning and organizational skills
- MS Word
- Excel
- Communication Skill
Timeline
Residential Direct Support
Weachieve Inc
04.2024 - Current
Personal Care Aide
Visiting Angels
05.2020 - 12.2022
Personal Care Aide
Age Advantage Senior Care
10.2018 - 08.2019
Associate of Science - Business Administration
Tidewater Community College
Registered medical assistant (RMA) - Registered Medical Assistant (RMA)
Allen School of Heath Science
GED -
Kingsborough Community College
Healthcare Services Management
University of Maryland Global Campus
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