Open To Work
PHIL OWUNTA
Atlanta,GA
Work Preference
Summary
Operations and service professional with over 7 years of experience in field service and customer support. Achieved mid-90% customer satisfaction through effective issue resolution and collaboration. Currently enhancing knowledge in cybersecurity and GRC, focusing on risk management and information security.
Overview
13
13
years of professional experience
Work History
Service Technician
TruGreen
Norcross, USA
04.2019 - Current
- Earned customer satisfaction results in the mid-90% range through responsive service, issue resolution, and consistent follow-through.
- Maintained high service quality while managing numerous customer accounts and field responsibilities, fostering strong client relationships.
- Evaluated service conditions using established checklists and procedures, identified issues, and documented actions in tracking systems to ensure timely resolutions.
- Collaborated with sales, management, and other teams to resolve customer concerns and meet shared operational objectives.
- Trained new employees on company operations, policies, service standards, and customer-facing procedures to enhance team readiness and service delivery.
- Recognized for a strong safety record, including a five-year no-accident achievement while operating company vehicles.
Courier
Postmates
Atlanta, USA
08.2017 - 05.2018
Customer Service Student Supervisor
Georgia Southern University Dining
Statesboro, USA
08.2013 - 07.2017
- Enhanced customer service and team effectiveness through targeted training and daily supervision, contributing to improved employee retention.
- Helped improve customer service, employee retention, and team effectiveness through training and day-to-day supervision.
- Trained student employees to adhere to Georgia Department of Health requirements and workplace procedures, ensuring compliance and operational integrity.
Education
Bachelor's Degree - Political Science, Minor Economics
Georgia Southern University
Statesboro, GA05-2017
Skills
- Customer Service
- Documentation & Recordkeeping
- Policy & Procedure Adherence
- Quality Control
- Field Communication
- Troubleshooting Methods
- Employee training
- Team Collaboration
- Data Analysis
- Microsoft Excel
- Performance Optimization
- Risk Awareness
Cybersecurity Development
Google Cybersecurity Professional Certificate, In progress, security foundations, risk management, networks, Linux, SQL, incident response concepts, Developing knowledge of governance, risk, compliance, security controls, and ISO 27001 concepts., ISC2 Certified in Cybersecurity (CC), CompTIA Security+
Timeline
Service Technician
TruGreen
04.2019 - Current
Courier
Postmates
08.2017 - 05.2018
Customer Service Student Supervisor
Georgia Southern University Dining
08.2013 - 07.2017
Bachelor's Degree - Political Science, Minor Economics
Georgia Southern University