Philander Butler Jr
Southaven,MS
Overview
16
16
years of professional experience
Work History
Store Leader
Kroger
Memphis, TN
01.2022 - Current
- Assisted in managing daily store operations and inventory control.
- Supported team in delivering exceptional customer service experiences.
- Learned to operate point-of-sale systems efficiently during training.
- Collaborated with staff to maintain store cleanliness and organization.
- Engaged in product merchandising to enhance visual appeal of displays.
- Participated in sales promotions and events to drive customer traffic.
- Adapted quickly to new processes and systems for improved efficiency.
- Conducted routine stock checks to ensure product availability and accuracy.
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
- Achieved sales targets consistently by motivating team members and creating a positive work environment.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Merchandised products beautifully with attractive displays to quickly move stock.
Assistant Store Leader
Kroger
Memphis, TN
07.2018 - 01.2022
- Supported daily operations by managing inventory levels and restocking merchandise efficiently.
- Assisted in training new team members on store policies and customer service standards.
- Executed visual merchandising strategies to enhance product displays and drive sales.
- Collaborated with leadership to implement operational improvements that increased store efficiency.
Customer Service Manager
Kroger
Southaven, MS
07.2012 - 07.2018
- Led customer service team, enhancing response times and service quality.
- Developed training programs for staff, improving product knowledge and customer interactions.
- Implemented feedback systems to track customer satisfaction and identify improvement areas.
- Analyzed service metrics to drive strategic decisions and optimize operational efficiency.
Assistant Customer Service Manager
Kroger
Southaven, MS
07.2010 - 07.2012
- Assisted in resolving customer inquiries and complaints to enhance satisfaction levels.
- Coordinated training sessions for new team members to ensure consistent customer service delivery.
- Implemented process improvements that streamlined workflows and increased efficiency in operations.
- Analyzed customer feedback to identify trends and develop strategies for service enhancement.
Timeline
Store Leader
Kroger
01.2022 - Current
Assistant Store Leader
Kroger
07.2018 - 01.2022
Customer Service Manager
Kroger
07.2012 - 07.2018
Assistant Customer Service Manager
Kroger
07.2010 - 07.2012