Michael Lacy
Paragould,AR
Summary
Dynamic and results-driven retail leader with extensive experience as a Store Manager at Office Depot. Proven expertise in inventory management and team leadership, driving productivity and achieving sales targets. Recognized for developing staff through effective training programs and implementing merchandising strategies that enhanced customer satisfaction.
Overview
22
22
years of professional experience
Work History
Store Leader
PetSmart
Paragould, AR
03.2025 - Current
- Led daily store operations, ensuring optimal product availability and customer satisfaction.
- Trained and mentored team members to enhance performance and operational efficiency.
- Implemented inventory management strategies to reduce stock discrepancies and improve accuracy.
- Developed promotional displays, driving sales through effective merchandising techniques.
- Oversaw staff scheduling, optimizing labor costs while maintaining service excellence during peak hours.
- Analyzed sales data to identify trends and inform strategic decision-making for product placement.
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
Store Manager
Office Depot
ARNOLD, MO
03.2017 - 02.2024
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Interviewed and hired prospective employees according to team needs.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Mentored new employees on store policies and procedures while providing guidance and support in their roles.
- Solved problems and resolved conflicts for team members and customers.
District Manager
National Rent to Own
St.Louis, MO
03.2004 - 09.2016
- Provided leadership guidance to store managers on how to best run their respective stores while meeting corporate goals.
- Analyzed sales data from all stores within the district to identify trends and opportunities for improvement.
- Conducted regular meetings with store managers to ensure compliance with corporate policies, procedures and standards.
- Reviewed financial statements from each location regularly and provided feedback for cost control initiatives.
- Monitored inventory levels across all stores in the district and worked with vendors to optimize stock levels.
Skills
- Inventory management
- Sales forecasting
- Merchandising strategies
- Staff training
- Loss prevention
- Team leadership
- Promotions planning
Timeline
Store Leader
PetSmart
03.2025 - Current
Store Manager
Office Depot
03.2017 - 02.2024
District Manager
National Rent to Own
03.2004 - 09.2016