JESSICA GONZALEZ
San Antonio,TX
Summary
Results-driven Retail Leader skilled in store operations, cash handling, and inventory management in convenience and pharmacy environments. Expertise in customer service, team support, and maintaining operational standards. Proven ability to lead staff, manage deposits, and ensure inventory organization while enhancing checkout efficiency and addressing customer concerns.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Store Leader
7 Eleven Gas Station
Laredo, Texas
01.2024 - 10.2026
- Managed all aspects of store operations including staffing schedules, budgeting.
- Trained team members on customer service and store standards to enhance customer experience and operational efficiency.
- Developed strategies to enhance customer satisfaction and drive sales growth.
- Maximized profits by controlling costs and managing budgets effectively.
- Coordinated staff schedules to ensure adequate coverage during shifts. and coordinated shift handoffs for smooth operations
- Resolved customer service issues to ensure customer satisfaction.
- Resolved customer concerns and supported fast service at checkout
- Enforced company policies, food safety rules, and loss prevention practices
- Supervised work of cashiers, training new team members and monitoring performance.
- Provided feedback on performance of staff members through regular appraisals.
- Hired, trained, and evaluated personnel; addressed employee concerns and grievances.
- Maintained store operations by following policies and procedures; completed reports.
- Monitored inventory, rotated stock, and restocked products across the sales floor.
- Maintained fuel station cleanliness, safety checks, and curbside presentation
- Conducted daily store walk-throughs to identify any maintenance needs or security risks.
- Inspected deliveries to verify quality standards before stocking shelves.
- Kept track of staff attendance records and updated payroll information accordingly.
- Empowered employees to independently handle routine customer concerns and coordinate cross-functional solutions for complex issues.
- Assisted customers with product selection based on their individual needs.
- Prepared weekly and monthly reports on sales trends, competitor activities.
- Developed promotional campaigns to boost sales of merchandise.
- Organized promotional events and clearance sales to attract customers and increase merchandise turnover.
- Coordinated with vendors for ordering supplies, equipment, and other materials.
- Placed special orders with vendors to fulfill customer requests. or called other stores to find desired items.
- Supervised work of cashiers, training new team members and monitoring performance.
- Placed special orders with vendors to fulfill customer requests. or called other stores to find desired items.
Store Manager
CVS pharmacy
Laredo, TX
01.2019 - 02.2023
- Managed store operations across pharmacy and front store at CVS Pharmacy
- Supervised daily staff schedules, task coverage, and customer service standards
- Trained associates on CVS policies, register procedures, and patient assistance
- Controlled inventory ordering, stock rotation, and shrink prevention routines
- Enforced store safety, sanitation, and compliance with company procedures
- Resolved customer concerns and supported confidential pharmacy service interactions
- Analyzed sales trends, staffing needs, and merchandising to optimize store execution
- Trained new hires to enhance team performance and operational efficiency.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Addressed customer complaints promptly to ensure satisfaction.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Updated POS system with new products and promotional offers.
- Assessed customer feedback to implement improvements enhancing overall satisfaction.
- Performed regular price checks to ensure competitive pricing.
- Strengthened workflow productivity by hiring, managing and developing top talent.
- Developed tactical plans and strategies to meet operational performance and sales goals.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
CSR
Corner Store
LAREDO, TX
05.2016 - 07.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints with clear, polite communication.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Identified opportunities for upselling additional products or services based on customer needs.
- Greeted Corner Store customers and answered service questions.
- Processed sales through register and POS system.
- Handled returns, exchanges, and payment issues.
- Collaborated with team members to manage busy store periods efficiently.
- Checked product prices and resolved discrepancies at cash register.
- Refilled shelves and organized front counter displays.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Associate
Walgreens
SAN ANTONIO, TX
12.2014 - 01.2015
- Operated cash register and processed sales transactions at Walgreens front end.
- Executed accurate sales transactions, contributing to overall customer satisfaction.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Promoted Walgreens promotions and loyalty offers, increasing customer engagement.
- Greeted customers and provided exceptional customer service.
- Answered customer questions and provided friendly service during Walgreens visits.
- Assisted customers with product selection and store navigation at Walgreens.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with product selection, sizing and styling.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained inventory by restocking shelves regularly.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and management, fostering team collaboration.
- Stocked merchandise on shelves to ensure product availability.
- Received and inspected merchandise deliveries for quality assurance..
Sales Associate
Walmart
LAREDO, TX
04.2013 - 07.2014
- Sales associate in HBA, stocked merchandise, refilled merchandise, customer service, moved merchandise. Assisted various departments during busy periods to ensure smooth operations.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Worked with fellow sales team members to achieve group targets.
- Used technology resources to assist customers in locating and selecting items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Conducted inventories on a regular basis to track stock levels.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
High School Diploma -
Premier High
Laredo, TXSkills
- Store operations
- Staff scheduling
- Cash handling
- Cash reconciliation
- Budget management
- Inventory management
- Inventory control
- Loss prevention
- Vendor coordination
- Merchandising strategy
- Promotions planning
- Retail operations
- Operations management
- Team leadership
- Team management
- Customer service
- Customer experience
- Conflict resolution
- Interpersonal communication
- Attention to detail
- Employee engagement
- Multitasking
- Store safety
- Sales strategies
- POS systems
- Sales strategies
- Interpersonal communication
Languages
English
Professional
Spanish
Professional
Timeline
Store Leader
7 Eleven Gas Station
01.2024 - 10.2026
Store Manager
CVS pharmacy
01.2019 - 02.2023
CSR
Corner Store
05.2016 - 07.2017
Sales Associate
Walgreens
12.2014 - 01.2015
Sales Associate
Walmart
04.2013 - 07.2014
High School Diploma -
Premier High