Hi, I’m
Phileassa Dean
Pensacola,FL
Summary
Payment processing professional prepared for this role with comprehensive expertise in financial transactions and reconciliation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Proven track record in ensuring accurate and timely payment operations, problem-solving, and customer service. Known for reliability, effective communication, and proficiency with payment systems and software.
Overview
14
years of professional experience
Work History
West Florida Medical Center
Payment Specialist
10.2016 - Current
Job overview
- Performed various administrative tasks related to payments, including generating reports, updating records, and maintaining accurate documentation.
- Evaluated and recommended improvements to current payment systems, leading to increased efficiency and reduced processing times.
- Safeguarded sensitive financial data through strict adherence to privacy policies and implementation of robust security measures.
- Provided exceptional support to customers by addressing inquiries related to billing and payments in a timely manner.
Ross Dress for Less
Sales Associate
10.2019 - 08.2020
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Lakeview Center Inc
Billing Specialist
08.2011 - 10.2016
Job overview
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
Education
Florida Notary Association
Certificate from Notary
01.2025
Medical Career CenterPensacola, FL
from Medical Assistant
12.1996
Pine Forest High SchoolPensacola, FL
1994
Skills
- Electronic funds transfer
- Customer service support
- Strong client relations skills
- Microsoft Excel
- Data inputting
- Investigative research
- Team bonding
- Month-end closing procedures
- Payment posting
- Billing dispute resolution
Timeline
Sales Associate
Ross Dress for Less
10.2019 - 08.2020
Payment Specialist
West Florida Medical Center
10.2016 - Current
Billing Specialist
Lakeview Center Inc
08.2011 - 10.2016
Florida Notary Association
Certificate from Notary
Medical Career Center
from Medical Assistant
Pine Forest High School
Similar Profiles
Sherri WoodSherri Wood
CT Technologist at West Florida Medical Center ClinicCT Technologist at West Florida Medical Center Clinic
Destin JinesDestin Jines
Registered Nurse, Medical-Surgical Unit /Registered Nurse, Step Down Unit at Southeast Health Medical CenterRegistered Nurse, Medical-Surgical Unit /Registered Nurse, Step Down Unit at Southeast Health Medical Center
Susan OuelletteSusan Ouellette
Certified Coding Specialist at West Florida Medical AssociatesCertified Coding Specialist at West Florida Medical Associates
Stephen PontesStephen Pontes
Rounds Cook at DriftRounds Cook at Drift
Jaden TaylorJaden Taylor
Lead Construction Laborer at CC Edwards ConstructionLead Construction Laborer at CC Edwards Construction