Philip Blunk
Edmond,OK
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Product Support Manager
Ximplifi LLC
04.2022 - Current
- Manage and coordinate new releases and distribution of proprietary SaaS application, VR Platform.
- Provide technical troubleshooting and problem-solving for clients with installed equipment or system issues.
- Recommend changes, improvements, or enhancements in products to product development team based on customer feedback.
- Manage technical integration, systems engineering program management, customer support, and program management.
- Write detailed technical documentation for company products.
- Collaborate with cross-functional teams to deliver successful product implementations.
Product Manager
Quad Graphics
01.2020 - 04.2022
- Collaborated with sales, marketing and support teams to launch products on time and within budget.
- Collected customer requirements, directed testing and conducted continuous evaluations to make proactive adjustments to marketing approaches.
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Prioritized roadmap in order to achieve product goals and metrics.
- Developed product documentation to communicate and align key components of upcoming features and products to internal teams.
Information Technology Manager
Quad Graphics
04.2017 - 01.2020
- Interviewed, hired, trained, and mentored 12 staff by coaching daily, leading performance reviews, and offering constructive feedback
- Created cross-training program that successfully reduced inter-department errors by 60% as well as increased overall productivity and job satisfaction by 30%
- Led high-performing team to deliver on goals by providing superb 1:1 support, enabling deeper, more scalable solutions
- Set long-term strategy for development team and collaborated with designers, developers, vendors, and internal departments in strategic and operational planning for marketing technology solutions
- Entrusted with additional responsibility managing entire IT department after 3 months of initial promotion
- Collaborated with creative and DAM teams to implement automation workflows, increasing overall productivity by 30%
- Helped shape team vision, established team goals, and worked with direct reports and leaders across organization on strategies for automating, executing, measuring progress, and sharing results
System Analyst
Ivie & Associates
05.2013 - 04.2017
- Investigated and addressed system issues to enhance usability and improve functionality.
- Oversaw installation of software programs and hardware systems to meet requirements.
- Documented procedures and business processes and shared information with appropriate stakeholders.
- Reviewed performance benchmarks and established metrics for future tracking.
- Mapped processes to holistically examine business flow and identify improvement opportunities.
- Evaluated and adopted new technologies to address changing industry needs.
Education
Bachelor of Arts - Communication Technology, Business Administration
University of Texas At Arlington
Arlington, TX05.2010
Skills
- Customer and Vendor Relations
- Cross-Departmental Collaboration
- Customer Experience
- Team Building & Leadership
- Systems Development Life Cycle
- Data Science and Analysis
- API Integrations
- Technical Troubleshooting
- UI/UX Design
- Technology Implementation
- Strategic Thinking
- Cross-Functional Teams
Quote
Success isn't just about what you accomplish in your life; it's about what you inspire others to do.
Unknown
Timeline
Product Support Manager
Ximplifi LLC
04.2022 - Current
Product Manager
Quad Graphics
01.2020 - 04.2022
Information Technology Manager
Quad Graphics
04.2017 - 01.2020
System Analyst
Ivie & Associates
05.2013 - 04.2017
Bachelor of Arts - Communication Technology, Business Administration
University of Texas At Arlington
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