Philip Durham
Evansville,IN
Summary
Dynamic professional with a proven track record in customer service and staff management, notably at Fed Ex Ground. Skilled in optimizing delivery routes for efficiency and fostering strong client relationships. Demonstrates exceptional multitasking and clear communication abilities, enhancing customer satisfaction and team performance.
Overview
13
13
years of professional experience
Work History
Bartender
Corner Bar and Grill
04.2022 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Delivery Driver
UPS
11.2017 - 04.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Delivery Driver Supervisor
Fed Ex Ground
06.2014 - 11.2017
- Monitored driver performance, providing constructive feedback for continuous improvement.
- Improved delivery efficiency by optimizing routes and schedules for drivers.
- Conducted regular performance evaluations for drivers, identifying areas for improvement or additional training as needed.
- Collaborated with management to develop strategies for reducing operational costs while maintaining high-quality service levels.
- Streamlined communication between warehouse, drivers, and customers to ensure accurate and timely deliveries.
- Fostered a positive work environment by recognizing employee achievements and encouraging professional growth.
- Developed strong relationships with key clients by ensuring consistent quality of service in deliveries.
- Trained new delivery drivers on company policies, safety protocols, and customer service standards.
Automotive Technician
D-Patrick
07.2011 - 06.2014
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
Education
Certification - Fire Prevention And Safety Technology
Firefighter 1 & 2
Evansville, INCertification - CPR
Ohio Township Fire Dept
Evansville, INNo Degree - Computer Engineering Technology
Udemy
Online03.2026
Skills
- Strong multitasking
- Customer Service
- Teamwork and Professionalism
- Clear and effective communication
- Customer service expertise
- Highly reliable
- Memory retention
- Service-oriented mindset
- Engaging Customers
- Good Conversationalist
- Issue Resolution
- Staff Management
Timeline
Bartender
Corner Bar and Grill
04.2022 - 07.2024
Delivery Driver
UPS
11.2017 - 04.2022
Delivery Driver Supervisor
Fed Ex Ground
06.2014 - 11.2017
Automotive Technician
D-Patrick
07.2011 - 06.2014
Certification - Fire Prevention And Safety Technology
Firefighter 1 & 2
Certification - CPR
Ohio Township Fire Dept
No Degree - Computer Engineering Technology
Udemy
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