Philip Grandison
Orland Park,IL
Summary
Customer Service and Administrative Professional experienced in multitasking and quality management. Achieved improved operational efficiency through effective prioritization, cash handling, and quality control measures. Focused on enhancing team collaboration and delivering exceptional client experiences.
Overview
11
11
years of professional experience
Work History
Welcome Center Clerk
FedEx
New Lenox, IL
06.2024 - Current
- Processed incoming documentation, ensuring accuracy and compliance with company standards.
- Maintained organized filing system, facilitating easy retrieval of records for team members.
- Assisted in data entry tasks, contributing to efficient information management practices.
- Coordinated scheduling and logistics for office meetings and events, enhancing team collaboration.
- Implemented improved tracking methods for inventory management, increasing operational efficiency.
- Provided training support to new clerks on workflows and administrative procedures, fostering team development.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Service and Engagement Manager
Target
Tinley Park, IL
07.2020 - 07.2023
- Led cross-functional teams to enhance customer engagement strategies and drive sales growth.
- Developed and implemented data-driven initiatives to optimize marketing campaigns and improve brand loyalty.
- Analyzed customer feedback and market trends to inform strategic planning and service enhancements.
- Mentored junior staff on best practices for client relationship management and project execution.
- Collaborated with stakeholders to align business objectives with customer needs, improving overall satisfaction rates.
- Streamlined communication processes between departments, fostering a cohesive approach to customer engagement efforts.
- Collaborated with sales, delivery and service teams to manage seamless client experiences.
- Developed comprehensive project plans outlining key milestones, resource requirements, and deliverables to provide clients with a clear roadmap for success.
Security Specialist
Target
Tinley Park, IL
10.2019 - 07.2020
- Collaborated with law enforcement during investigations to enhance incident response effectiveness.
- Conducted regular audits of security protocols to identify areas for improvement.
- Monitored security systems to ensure safety and compliance with company policies.
- Trained team members on emergency procedures and proper use of security equipment.
- Analyzed incident reports to refine security practices and improve overall safety measures.
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
Guest Advocate
Target
Tinley Park, IL
08.2015 - 10.2019
- Managed checkout processes efficiently, enhancing guest experience and satisfaction.
- Assisted guests with inquiries, ensuring prompt and accurate service.
- Resolved guest complaints professionally, maintaining positive store reputation.
- Collaborated with team members to optimize stock levels and product displays.
- Trained new employees on customer service standards and operational procedures.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
Education
No Degree - Computer Science
Moraine Valley Community College
Palos Hills, ILGoogle Data Analytics -
Coursera
01-2023
SQL For Data Science -
University of California, Davis
Davis, CA01-2023
Python Data Structures -
University of Michigan
Ann Arbor, MI01-2023
Skills
- Customer satisfaction
- Database entry
- Financial coordination
- Cash management
- Inventory management
- Information tracking
- Multitasking
- Prioritization
- Telephone etiquette
Timeline
Welcome Center Clerk
FedEx
06.2024 - Current
Service and Engagement Manager
Target
07.2020 - 07.2023
Security Specialist
Target
10.2019 - 07.2020
Guest Advocate
Target
08.2015 - 10.2019
No Degree - Computer Science
Moraine Valley Community College
Google Data Analytics -
Coursera
SQL For Data Science -
University of California, Davis
Python Data Structures -
University of Michigan