Philip Henderson
Franklin,OH
Summary
Dynamic property management professional with strong communication skills and expertise in lease administration. Committed to enhancing tenant engagement and streamlining operations for improved community satisfaction.
Property management professional prepared to deliver exceptional service and results. Brings valuable experience in managing property operations, tenant interactions, and lease negotiations. Highly collaborative and adaptable, known for effective teamwork and achieving goals. Proficient in property maintenance coordination and tenant communication.
Seasoned AMP Coordinator bringing proven skills in negotiating, preparing and finalizing Lease agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Overview
2027
2027
years of professional experience
Work History
AMP Coordinator
Butler Metropolitan Housing Authority
Hamilton, OH
02.2001 - Current
- Streamlined daily operations by coordinating outreach scheduling, conducting paperwork, inspections, overseeing collections, managing data input, and facilitating lease signing processes.
- Engaged with community organizations to facilitate resource acquisition and provide comprehensive support for applicants and tenants.
- Guided staff in adopting best practices for effective program delivery and maximizing participant engagement.
- Managed incoming phone calls, addressing inquiries and relaying messages to relevant personnel. Facilitated call transfers to enhance customer service experience.
Assistant Property Manager
Butler Metropolitan Housing Authority
Middletown, OH
2006 - Current
- Oversaw tenant inquiries and concerns, ensuring prompt responses and effective resolutions.
- Executed lease administration tasks to ensure accurate documentation and adherence to compliance standards.
- Collaborated on initiatives aimed at increasing resident engagement, promoting active community involvement and overall satisfaction.
- Executed follow-up strategies with delinquent tenants and streamlined collection processes to enhance recovery efforts.
- Managed logistics of move-ins, ensuring efficient transitions and effective communication between tenants and property management team.
- Validated income, assets, and expenses while maintaining comprehensive file tracking for each applicant.
- Showed apartments to potential tenants and answered questions regarding community.
Education
Associate of Science - Culinary And Hospitality Management
Sinclair Community College
Dayton, OHSkills
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Property tours and inspections
- Fair housing regulations
- Critical thinking
- Housing regulations
- Policy enforcement
- Appointment scheduling
- Multi-family property management
- Eviction coordination
- Lease administration
Accomplishments
- Achieved promotion to Assistant Property Manager by completing Annual Recertification's with accuracy and efficiency.
Timeline
AMP Coordinator
Butler Metropolitan Housing Authority
02.2001 - Current
Assistant Property Manager
Butler Metropolitan Housing Authority
2006 - Current
Associate of Science - Culinary And Hospitality Management
Sinclair Community College