Philip Johnson
Morehead,KY
Summary
I am an accomplished IT professional with a proven track record at Morehead State University, enhancing system performance and client satisfaction through proactive maintenance and effective troubleshooting. Skilled in information security and IT troubleshooting, coupled with exceptional interpersonal abilities, I have significantly reduced downtime and fostered strong client relationships for over 28 years.
Overview
28
28
years of professional experience
Work History
Information Technology Specialist
Morehead State University
01.2008 - 04.2024
- Set up network profiles, security permissions and file sharing systems.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
- Trained end-users on new software applications, increasing productivity across departments.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Provided top-notch technical support for all employees, resolving issues quickly and efficiently.
- Installed and configured network printers and other peripheral devices.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
IT Consultant IV
Morehead State University
01.1999 - 01.2008
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Conducted regular quality assurance checks identify resolve any potential issues before they impacted end-users or system performance.
- Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
IT Consultant III
Morehead State University
01.1998 - 01.1999
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
IT Consultant II
Morehead State University
01.1997 - 01.1998
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
IT Consultant I
Morehead State University
01.1996 - 01.1997
- Reduced downtime by proactively addressing potential issues through regular system maintenance and updates.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
Education
Bachelor of Science - Industrial Electronics Technology
Morehead State University
Morehead, KY12.1993
Skills
- IT Troubleshooting
- Problem-solving skills
- Information Security
- End-user support
- Device configuration
- Excellent interpersonal skills
- Software Updates
- Advanced computer proficiency
- Hardware installations
- Ticket management
- Mac systems
- Dell Certified Repair Technician
- HP Certified Repair Technician
Timeline
Information Technology Specialist
Morehead State University
01.2008 - 04.2024
IT Consultant IV
Morehead State University
01.1999 - 01.2008
IT Consultant III
Morehead State University
01.1998 - 01.1999
IT Consultant II
Morehead State University
01.1997 - 01.1998
IT Consultant I
Morehead State University
01.1996 - 01.1997
Bachelor of Science - Industrial Electronics Technology
Morehead State University
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