Philip Lively
Bowling Green,Ky
Summary
Dynamic leader with a proven track record at Allison Companies, adept in customer service management and problem-solving. Skilled in employee training and development, I excel in transforming challenges into opportunities for growth. My commitment to excellence and a positive attitude have consistently enhanced team performance and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Service Manager
Allison Companies
09.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Self Employed
Happy Valley Home Solutions.
03.2019 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- 3 vinyl liner pools built
- Sub contracted for local company
- Service work for local company
- Pump swaps
- filter changes
- Automation
- Paid attention to detail while completing assignments.
Operations Manager
Pool Chem Plus
12.2015 - 02.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Sub Contractor
Talley Services
09.2013 - 12.2015
- Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
- Delivered high level of service to all customers and effectively resolved issues.
- Worked closely with homeowners to ascertain specifics of project.
- Worked closely with general contractor on completion of punch-list tasks.
- Plumbed gunite swimming pools
- installed tile on gunite swimming pools.
Laborer/Operator Technician
Flamingo Pools & Patios
01.2011 - 09.2013
- Kept machinery in proper working order by repairing and replacing malfunctioning parts.
- Worked on construction team to build luxury gunite swimming pools
- Effectively removed forms and backfilled swimming pools.
- Plumbed pools
- Assisted in the successful completion of various construction projects, contributing to a safe and productive work environment.
Laborer
Mahaffey Pools
06.2007 - 12.2010
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Performed general housekeeping and cleaning tasks.
- Learned to efficiently and effectively plumb a swimming pool.
Education
High School Diploma -
Tennessee Technological University
Cookeville, TN04.2009
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Employee Training and Development
- Customer Service Management
- Time Management
- Reliable and Responsible
- Goal-Oriented
- Trustworthy and Honest
- Employee Relation
Timeline
Service Manager
Allison Companies
09.2023 - Current
Self Employed
Happy Valley Home Solutions.
03.2019 - 09.2023
Operations Manager
Pool Chem Plus
12.2015 - 02.2019
Sub Contractor
Talley Services
09.2013 - 12.2015
Laborer/Operator Technician
Flamingo Pools & Patios
01.2011 - 09.2013
Laborer
Mahaffey Pools
06.2007 - 12.2010
High School Diploma -
Tennessee Technological University
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