Philip Locke
Pomona,CA
Summary
Strategic and forward-thinking,self-motivated.
Excellent relationship-building and critical thinking skills.
Able to form effective, unbiased decisions.
Calm under pressure
Team Player
Overview
12
12
years of professional experience
1
1
Certification
Work History
PBX Technician
Canyon Ridge Hospital
5353 G St, Chino CA 91710
07.2023 - 09.2025
- Managed multi-line telephone systems, ensuring efficient call routing and prompt service.
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Coordinated daily operations of PBX systems to ensure seamless communication across departments.
- Oversaw training and development of new operators, enhancing team efficiency and performance standards.
Mental Health Worker/Certified Medical Assistant
Canyon Ridge Hospital
5353 G ST Chino, Ca 91710
05.2022 - 07.2023
- Provided direct care and support to patients with mental health disorders.
- Attended group therapy sessions, promoting communication and coping skills.
- Monitored patient behavior and reported changes to healthcare team.
- Trained new staff on best practices for patient engagement and care.
Order Picker
Amazon
Rialto, CA
06.2020 - 08.2021
- Operated handheld scanners to efficiently pick and organize inventory for timely order fulfillment.
- Collaborated with team members to streamline picking processes, enhancing overall workflow efficiency.
- Conducted regular quality checks on picked items, ensuring accuracy and compliance with safety standards.
Certified Forklift Operator
Amazon
Rialto, CA
06.2020 - 08.2021
- Operated forklifts to transport materials efficiently within warehouse environment.
- Conducted routine safety inspections on equipment to ensure compliance with safety standards.
In Home Support Services
Rushing Home
Pomona, CA
12.2019 - 05.2020
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Provided transportation and appointments management.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Residential Treatment House Manager
Avctor INC.
San Bernardino, CA
06.2013 - 12.2019
- Scheduled physician and other appointments for residents, providing transportation to each visit.
- seek feedback from residents regarding their experiences within the program.
- in the residential treatment setting.
- Reduced staff turnover rates through targeted recruitment strategies aimed at attracting highly qualified professionals committed to long-term growth within the organization.
- Promoted a culture of respect and inclusivity among staff members by modeling appropriate behavior and addressing issues promptly.
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Offered learning opportunities to help residents develop important life skills.
- Monitored direct care activities for optimal patient protections and infection control standards.
- Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
- safety protocols.
Education
Medical Assisting
Everest College - Ontario CA
Ontario, CA05-2011
GED -
High SCHOOL EQUIVALENCY ACADEMY
Ontario, CA06-2010
Skills
- First Aid
- CPR certified
- Strong empathetic communicator
- Active Listener
- Critical thinker
Certification
certified Medical assistance
Timeline
PBX Technician
Canyon Ridge Hospital
07.2023 - 09.2025
Mental Health Worker/Certified Medical Assistant
Canyon Ridge Hospital
05.2022 - 07.2023
Order Picker
Amazon
06.2020 - 08.2021
Certified Forklift Operator
Amazon
06.2020 - 08.2021
In Home Support Services
Rushing Home
12.2019 - 05.2020
Residential Treatment House Manager
Avctor INC.
06.2013 - 12.2019
GED -
High SCHOOL EQUIVALENCY ACADEMY
Medical Assisting
Everest College - Ontario CA
First aid CPR Certified
See Certification