Philip Morales
Antelope,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Property Manager
Coast Line Real Estate Advisors
04.2018 - 09.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented energy-saving initiatives, resulting in cost savings and environmental benefits.
Mortgage Loan Officer
Reverse Mortage Advisors
06.2015 - 03.2018
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Reviewed loan files and updated to match current standards.
- Negotiated favorable terms on behalf of clients, ensuring their long-term financial success with their mortgage loans.
- Enhanced customer satisfaction with personalized mortgage counseling, leading to significant rise in client referrals.
- Addressed and resolved client concerns swiftly, maintaining high levels of customer satisfaction and loyalty.
Mortgage Loan Officer
Genworth Financial/Liberty Reverse Mortgage
02.2009 - 01.2015
- Checked loan documents for accuracy prior to closing.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
- Worked with underwriters to fix application problems and resolve issues.
- Provided support during audits to ensure compliance with federal and state regulations, contributing to a strong company reputation.
- Promoted cross-selling opportunities within the organization by identifying additional financial products that would benefit clients beyond their mortgage needs.
- Fielded customer complaints and provided solutions.
- Mentored junior loan officers to improve team performance and meet organizational goals.
- Improved loan application accuracy, systematically reviewing and refining application processes.
- Negotiated loan terms and conditions with customers to secure best deal.
Education
High School Diploma -
06.2007
Skills
- Property Management
- Rent collection
- Customer service-focused
- Adaptable
- Knowledge of California real estate laws
- Data Entry
- Experience with One Site, Real Page, Excel, Word
- Extensive computer training
- Affordable housing programs knowledge
- Performance Assessment
- Maintenance Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of three staff members.
- Maintained high occupancy rate in a challenged area
- Documented and resolved several property issues which allowed the company to take out a loan with Fannie Mae/FHA.
- Increased occupancy rates from 60% to 100% in 4 months.
- Oversaw multiple capital improvements and worked directly with vendors, staff and our corporate office to achieve set goals
Certification
- Licensed Loan Officer - Ten Years
- Property Management Training - Five Years
- Management Training through Reverse Mortgage Advisors
Additional Information
Highly motivated to provide the best service to tenants and provide care and support for the asset for my employer.
I have extensive experience with addressing and resolving issues that may arise with working with tenants and customers alike. I have been in management for several years while striving and succeeding to meet and exceed goals set forth for my self and team.
Received letters of recommendations from high value vendors and the regional manager from Coast Line Real Estate Advisors.-can provide upon request.
Timeline
Property Manager - Coast Line Real Estate Advisors
04.2018 - 09.2024
Mortgage Loan Officer - Reverse Mortage Advisors
06.2015 - 03.2018
Mortgage Loan Officer - Genworth Financial/Liberty Reverse Mortgage
02.2009 - 01.2015
- Licensed Loan Officer - Ten Years
- Property Management Training - Five Years
- Management Training through Reverse Mortgage Advisors
Canandaigua District - High School Diploma,
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