Summary
Overview
Work History
Education
Skills
Timeline
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Philip Ngo

Philadelphia,PA

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

1
1
year of professional experience

Work History

Shift Leader

Cafe Soho
12.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Education

Bachelor of Science - Computer Science

Temple University
Philadelphia, PA
12.2027

High School Diploma -

Cheltenham High School
Wyncote, PA
06.2022

Skills

  • Problem-Solving
  • Team Leadership
  • Conflict Resolution
  • Staff Supervision
  • POS System Operation
  • Quantitative skills
  • Cash Handling
  • Decision-making capabilities

Timeline

Shift Leader

Cafe Soho
12.2022 - Current

Bachelor of Science - Computer Science

Temple University

High School Diploma -

Cheltenham High School

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Philip Ngo