Philip Ocasio
DeLand,FL
Summary
Innovative leader with a strong background in staff training and performance management. Known for fostering collaboration and implementing efficient operational workflows. Prepared to contribute to organizational success through effective multitasking and strategic planning.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Key Holder Supervisor
Hurricanes Bar & Grill
Apopka, FL
10.2022 - 02.2025
- Coordinated scheduling for staff shifts, balancing operational needs with employee availability.
- Analyzed sales data to identify trends and drive strategic promotions to increase revenue.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Reviewed employee performance regularly, offering constructive feedback and coaching for improvement as needed.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Kitchen Manager
Houligans
Daytona Beach, FL
08.2020 - 10.2022
- Streamlined kitchen operations to enhance workflow efficiency and reduce food preparation time.
- Developed and implemented training programs for new kitchen staff, improving onboarding process.
- Managed inventory control systems, ensuring optimal stock levels and minimizing waste.
- Oversaw daily food production schedules, aligning team efforts with service demands.
- Led menu development initiatives, integrating seasonal ingredients to enhance customer offerings.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
Team Leader
Outback Steakhouse
Daytona Beach, FL
03.2016 - 12.2019
- Led team in delivering exceptional customer service and enhancing dining experiences.
- Streamlined operational workflows to improve efficiency and reduce wait times.
- Mentored staff on menu knowledge and effective upselling techniques
- Fostered a positive team environment, encouraging collaboration and professional growth among staff.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Coordinated daily shift operations, ensuring adherence to company standards and policies.
Assistant Manager
Outback Steakhouse
Jacksonville, FL
05.2013 - 01.2016
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff, enhancing team performance and service quality.
- Implemented inventory management systems, improving stock accuracy and reducing waste.
- Developed staff schedules, optimizing labor resources for peak business hours.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Enhanced team productivity by streamlining operational processes.
Education
No Degree - HVAC And Commercial And Residential Wiring
Tulsa Welding School
Jacksonville, FL09-2013
High School Diploma -
South Dade High School
Homestead, FL06-2002
Skills
- Promotional strategies
- Store operations
- Employee scheduling
- Training and mentoring
- Daily reporting
- Customer service
- Cash handling
- Team building
- Task delegation
- Drawer counting
- Opening and closing coordination
- Multitasking and prioritizing
Certification
- Certified food safety manager Training - Servesafe
Timeline
Key Holder Supervisor
Hurricanes Bar & Grill
10.2022 - 02.2025
Kitchen Manager
Houligans
08.2020 - 10.2022
Team Leader
Outback Steakhouse
03.2016 - 12.2019
Assistant Manager
Outback Steakhouse
05.2013 - 01.2016
No Degree - HVAC And Commercial And Residential Wiring
Tulsa Welding School
High School Diploma -
South Dade High School