Philip Ortiz
Orlando
Summary
Experienced theme park professional with nearly a decade at Universal Studios Florida specializing in guest service, safety compliance, and team training. Adept at operating complex attractions, maintaining a safe and welcoming environment, and mentoring new team members. Passionate about creating memorable guest experiences and contributing to Universal’s world-class entertainment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Epic Universe Commissioning
Universal Studios Florida
09.2023 - Current
- Monitored testing site access points, ensuring all doors remained locked and secured during tests.
- Communicated with the Team Leader and Testing Coordinator regarding perimeter breaches.
- Engaged appropriate systems to address safety concerns or perimeter breaches immediately.
- Conducted access control activities, including the badging process for designated personnel during ride testing.
- Managed ingress and egress points for authorized personnel effectively.
- Adhered to the approved Testing Safety Plan, maintaining a safe environment throughout testing.
- Completed commissioning tasks across the property, supporting construction and pre-opening phases.
- Installed temporary warning signs, beacons, and barricades along the testing site perimeter.
Pvpito Images Photographer
Freelance
11.2015 - Current
- Deliver comprehensive client services for scheduling appointments and photoshoots.
- Execute digital photography workflow, encompassing capturing, downloading, editing, printing, backing up, and cataloging images.
- Set up equipment and adjusted lighting with filters to achieve optimal brightness levels.
- Established strong relationships with clients through effective consultation during pre- and post-production phases.
Attractions Operations Trainer
Universal Studios
11.2015 - 01.2025
- Engaged with guests by addressing inquiries and providing directions about the theme park and surrounding areas.
- Welcomed guests with exceptional customer service upon arrival at the attraction.
- Maintained cleanliness and safety of the work environment through consistent monitoring of the area.
- Executed crowd control measures during peak hours, adapting to varying weather conditions.
- Monitored key performance indicators to assess training initiative impact and adjust strategies as necessary.
- Operated complex ride systems while training new employees on company protocols.
- Developed comprehensive training manuals for commissioning and safety positions in accordance with company guidelines.
Education
Bachelor of Arts - Visual Arts
University of Central Florida
Orlando, FL12-2026
Associates in Arts - General Studies
Valencia Community College
Orlando, FL05.2018
High School Diploma -
Lake Nona High School
Orlando, FL05-2015
Skills
- Customer service
- Decision Making
- Leadership
- Teamwork and collaboration
Certification
Business Management - Valencia Community College
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Epic Universe Commissioning
Universal Studios Florida
09.2023 - Current
Pvpito Images Photographer
Freelance
11.2015 - Current
Attractions Operations Trainer
Universal Studios
11.2015 - 01.2025
Associates in Arts - General Studies
Valencia Community College
Bachelor of Arts - Visual Arts
University of Central Florida
High School Diploma -
Lake Nona High School
Similar Profiles
Ronnie PerezRonnie Perez
Chef Assistant Catering/ Banquets at Universal Studios FloridaChef Assistant Catering/ Banquets at Universal Studios Florida
Brayde WolfeBrayde Wolfe
Server/Bartender at Universal Studios FloridaServer/Bartender at Universal Studios Florida
GRISELLE TORRESGRISELLE TORRES
Parking Attendant and Transportation at Universal Studios FloridaParking Attendant and Transportation at Universal Studios Florida