Philip Phistry
Beaver Dam,WI
Summary
Proactive Area Manager and Service Center Manager with extensive experience leading multi-unit operations and delivery teams. Skilled in operations management, staff training, and customer satisfaction, consistently surpassing targets and fostering positive work environments. Expertise in inventory management, performance evaluations, and driving sales growth.
Overview
18
18
years of professional experience
Work History
Area Manager
Valvoline Instant Oil Change
07.2022 - Current
- Multi Unit Leader of 5 locations
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Managed Inventory and Orders of product.
- Coached a team to Oilympics National contest (Celebrates the best of the best at the Valvoline Instant Oil Change Process.)
Service Center Manager
Valvoline Instant Oil Change
02.2017 - 07.2022
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Increased sales year after year.
- Trained new staff members on company policies and center expectations.
- Improved customer satisfaction by implementing efficient service center processes and procedures.
Lead Delivery Driver
Pizza Hut
06.2006 - 08.2012
- Delivered great customer service to customers.
- Delegated task to other drivers to do inside when not driving.
- Took orders and pizzas.
Education
High School Diploma -
Middleton High School
Middleton, WISkills
- Staff Management
- Operations Management
- Relationship building and management
- Team Development
- Mechanic Skills
- Tool knowledge
Accomplishments
Awarded Eagle Scout 2005
Timeline
Area Manager
Valvoline Instant Oil Change
07.2022 - Current
Service Center Manager
Valvoline Instant Oil Change
02.2017 - 07.2022
Lead Delivery Driver
Pizza Hut
06.2006 - 08.2012
High School Diploma -
Middleton High School
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