Selected for the Leadership Exploration and Advancement Program (LEAP), expanding leadership capabilities through cross-functional exposure and enterprise-level insight into business operations outside of core lending functions
Philip Posey
Consumer Lending Loan Processing Supervisor
Herndon,VA
Work Preference
Summary
Results-driven operations leader with extensive experience in Consumer Lending and Financial Services, specializing in loan processing, compliance, and team leadership within a large financial institution. Proven ability to manage daily operations, optimize workflows, and drive continuous improvement to enhance efficiency, reduce risk, and elevate member experience. Skilled in aligning team performance with organizational goals, supporting strategic planning through data analysis, and partnering cross-functionally to resolve operational challenges. Recognized for developing talent, strengthening compliance controls and delivering consistent results in high-volume environments.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Supervisor
Navy Federal Credit Union
Vienna, VA
11.2020 - Current
- Direct daily operations within Consumer Loan Processing, ensuring alignment with organizational goals, production targets, and service level expectations
- Evaluate and optimize workflows to improve efficiency, increase processing accuracy, and reduce operational risk
- Partner with Compliance to identify and mitigate policy and procedural risks, ensuring adherence to internal standards and regulatory requirements.
- Analyze operational data, including processor capacity, scheduling trends, and production output, to support resource planning and strategic decision-making
- Monitor team performance and implement process improvements to enhance quality, consistency, and throughput
- Lead hiring, onboarding, training, and development of team members to strengthen capability and performance outcomes
- Collaborate with cross-functional partners to resolve operational challenges and improve end-to-end member experience
- Support strategic planning efforts by providing data-driven insights and recommendations to leadership
Assistant Supervisor
Navy Federal Credit Union
Pensacola, FL
05.2019 - 11.2020
- Led onboarding, training, and performance coaching for new team members, improving readiness and productivity
- Managed escalated member issues, ensuring timely resolution while maintaining service standards and compliance expectations
- Evaluated existing workflows and implemented process improvements to increase efficiency, quality, and production output
- Partnered with internal teams to resolve operational issues and improve service delivery.
Delinquency Control Counselor
Navy Federal Credit Union
Pensacola, Florida
12.2017 - 05.2019
- Managed assigned account portfolios, ensuring timely follow-up and resolution of member needs
- Collaborated interdepartmentally to identify solutions and improve member outcomes
- Built strong relationships with members and internal partners to support business goals
Education
High School Diploma -
West Florida High School/Technical
Pensacola, FL 08.2004 - 05.2007
Skills
Process Improvement
Operational Leadership
Workforce Planning & Resource Allocation
Data Analysis & Reporting
Interdepartmental Collaboration
Performance Management
Regulator Compliance & Risk Mitigation
Microsoft Office (Excel, Word, PowerPoint)
Software
Led efforts to identify and esclate risk exposure within the Career Kickoff Loan product, partnering with Compliance and Risk Management to implement mitigation strategies that protected the credit union from substantial potential financial loss
Recognized for driving a culture of accountability, continuous improvement, and operational excellence, reinforcing performance standards and delivering consistent results
Contributed to launch and implementation efforts for new processes and team initiatives, ensuring operational readiness, adoption, and alignment with business objectives
Timeline
Supervisor
Navy Federal Credit Union
11.2020 - Current
Assistant Supervisor
Navy Federal Credit Union
05.2019 - 11.2020
Delinquency Control Counselor
Navy Federal Credit Union
12.2017 - 05.2019
High School Diploma -
West Florida High School/Technical
08.2004 - 05.2007