Philip Belger
Tampa,FL
Summary
Dedicated retail leader known for exceptional customer experience and employee engagement. Successfully implemented strategies that increased customer satisfaction and employee retention, fostering a positive store environment and enhancing overall operational effectiveness and profitability.
Overview
11
11
years of professional experience
Work History
Store Manager
EXPRESS
11.2022 - 08.2026
- Lead a high volume, Market Leader store with a team of 18+ associates, achieving an increase in customer satisfaction, employee retention, and overall sales growth year-over-year
- Lowered total shrink by almost 50% by coaching and training the store team on loss prevention strategies, customer engagement, and operational excellence
- Coordinated payroll and scheduling aligned with sales trends and business needs, enhancing store profitability and gross margin
- Analyzed daily, weekly, and monthly sales reports to identify business needs and successes, informing effective strategy implementation
- Sustained store morale amid retail changes and economic uncertainties, contributing to reduced turnover
- Championed the successful launch of RFID technology across the district
Assistant Store Manager
COACH
10.2020 - 10.2022
- Developed, challenged, and encouraged the store team to ‘commit to connecting’ through selling culture, behavioral changes, and accountability in order to adhere to brand culture and meet sales targets
- Utilized daily, weekly, and monthly sales reports to dive into business needs and successes to strategize and implement changes effectively
- Arranged monthly floorsets as well as trained the team on brand standards and how to use merchandising mentality to better appeal to the local customer base while maintaining a cohesive brand message
- Fostered relationships with employees to make sure he/she was a valued and developed member of the team
MyShop Captain - Handbags
Macy's
07.2018 - 10.2020
- Led team in delivering exceptional customer service and enhancing shopping experiences.
- Trained and mentored new staff on product knowledge, operational procedures, and customer engagement techniques.
- Survived covid at Macy's.
- Maintained a visually appealing, clean, and well-organized retail space to maximize customer experience.
Area Shop Manager
Michael Kors
07.2015 - 03.2018
- Trained store teams across multiple divisions and wholesale accounts to enhance service delivery and brand representation.
- Arranged multiple touchbases and meetings with Retail Partners, and various levels of management, in order to make sure the Michael Kors brand standards were met and sales were exceeded and strategies were made to effect changes when/where needed
- Built, and maintained, client connections to drive sales growth year-over-year
Education
Bachelor of Arts - Graphic Design
Anderson University
Anderson, SC05-2011
Skills
- Customer loyalty programs
- Inventory management
- Visual merchandising
- RFID
- Maximizing profitability
- Sales analysis
- Team development
- Problem-solving
Timeline
Store Manager
EXPRESS
11.2022 - 08.2026
Assistant Store Manager
COACH
10.2020 - 10.2022
MyShop Captain - Handbags
Macy's
07.2018 - 10.2020
Area Shop Manager
Michael Kors
07.2015 - 03.2018
Bachelor of Arts - Graphic Design
Anderson University