Philip (Chip) Chapell Jr
Shelburne
Summary
Dynamic Sales Manager with a proven record of exceeding targets through strategic planning and team mentorship. Expertise in client relationship management and sales training to drive revenue growth.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Sales Manager
Calmont Beverage Co. Inc.
Barre, VT
01.2001 - 03.2026
- Led sales team to exceed monthly targets through strategic planning and performance evaluation.
- Developed and implemented training programs to enhance product knowledge among sales staff.
- Analyzed market trends and competitor activities to inform pricing strategies and promotional campaigns.
- Fostered strong relationships with key clients, improving customer satisfaction and retention rates.
- Mentored junior sales representatives, enhancing their skills and boosting overall team performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Increased sales revenue by developing and implementing effective sales strategies.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Attended industry events and conventions to explain sales opportunities.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Conducted comprehensive market research to identify new opportunities and trends.
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Expanded market share by identifying and penetrating untapped markets.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Organized promotional events and interacted with community to increase sales volume.
Account Specialist
Baker Distributing Co
Colchester, VT
12.2000 - 01.2001
- Managed client accounts, ensuring timely and accurate order processing.
- Developed strong relationships with clients to enhance customer satisfaction and retention.
- Coordinated with sales teams to align account strategies and support revenue growth initiatives.
- Analyzed customer feedback to identify service improvements and operational efficiencies.
- Oversaw resolution of customer issues, ensuring prompt follow-up and effective solutions.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Developed customized financial solutions for clients, addressing their unique needs and concerns.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Advocated for clients internally, ensuring their needs and concerns were addressed promptly by product development teams.
- Enhanced client retention by developing and implementing personalized account management strategies.
- Enhanced revenue growth, identifying upsell and cross-sell opportunities within existing client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Built relationships with customers and community to promote long term business growth.
Account Manager
Slocum & Sons, Inc.
West Haven, CT
12.1990 - 12.2000
- Managed client relationships to ensure satisfaction and retention.
- Developed and executed strategic account plans to drive growth.
- Collaborated with cross-functional teams to deliver tailored solutions.
- Analyzed market trends to identify new business opportunities.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Cultivated portfolio of high-value clients by leveraging industry knowledge and strategic networking.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Maintained current knowledge of evolving changes in marketplace.
Education
Bachelor of Science - Political Science
Boston University
Boston05-1986
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Verbal and written communication
- Product knowledge
- Sales expertise
- Sales presentations
- Client relationship management
- Strategic planning
- Positive and upbeat
- Direct sales
- Account management
- Rapport and relationship building
- Analytical problem solver
- Solution selling
- Vendor management
- Promotional sales events
Certification
WSET Level III Advanced with Honors
French Wine Society with Distinction
Timeline
Sales Manager
Calmont Beverage Co. Inc.
01.2001 - 03.2026
Account Specialist
Baker Distributing Co
12.2000 - 01.2001
Account Manager
Slocum & Sons, Inc.
12.1990 - 12.2000
Bachelor of Science - Political Science
Boston University