Philip Julian Punzalan
Fort Walton Beach
Summary
Offering strong foundation in organizational and analytical skills, eager to learn and develop in benefits-focused environment. Brings ability to understand and process complex benefits information, combined with proficiency in customer service and data management. Ready to use and develop skills in benefits analysis and communication in Eligibility Specialist role.
Overview
2026
2026
years of professional experience
Work History
Floor Associate
Wal-Mart Supercenter
10.2024 - Current
- Executed inventory management tasks, ensuring stock accuracy and availability.
- Monitored sales floor for customer needs and addressed issues promptly.
- Assisted in inventory management, accurately tracking stock levels and aiding in restocking efforts for seamless replenishment of merchandise.
Verification of Benefits Specialist
409 Central Hub / CodeMax Medical Billing
2023 - 2024
- Reviewed and processed benefit claims, ensuring accuracy and timely resolution of issues.
- Collaborated with insurance providers to resolve claims issues, improving employee satisfaction and support.
- Developed communication materials that simplified complex benefits information for clients.
Customer Support Specialist
Concentrix
2021 - 2023
- Resolved customer inquiries through multiple channels, ensuring timely and accurate assistance.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Education
Bachelor of Science - Human Services
Don Honorio Ventura State University
Philippines07-2024
Skills
- Document verification
- Background checks
- Identity verification
- HIPAA compliance
Timeline
Floor Associate
Wal-Mart Supercenter
10.2024 - Current
Verification of Benefits Specialist
409 Central Hub / CodeMax Medical Billing
2023 - 2024
Customer Support Specialist
Concentrix
2021 - 2023
Bachelor of Science - Human Services
Don Honorio Ventura State University