Philipp Greenwood
Portland,OR
Summary
Strong leader and problem-solver with exceptional decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Buffalo Wild Wings, BWW
Beaverton, OR
09.2020 - 02.2023
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs to develop strategies to increase sales and drive profits.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service; which developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Successfully managed budgets and allocated resources, including fixing labor and unnecessary cost, to maximize productivity and profitability.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profits.
AGM
Godfathers
Beaverton, OR
08.2016 - 03.2020
- I brought in new customers through online advertising and past customers through communication with appreciation.
- Analyzed daily sales figures to developed strategies to increase sales by identifying trends, adjusting pricing and promotions to maximize profitability.
- Handled customer concerns with haste and support to achieve optimal satisfaction and maintain long-term loyalty.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Kitchen Manager
Capers Cafe
Portland, OR
02.2013 - 07.2016
- Expedited orders with haste and accuracy without the assistance of a KDS.
- Ensured the timeline and accuracy of inventory from delivery partners to identify shortages, replenish supply, and maintain constant inventory variances.
- Developed and implemented policies and procedures to establish clear guidelines for operations and comply with regulations.
- Conducted daily checks of equipment to verify proper storage, labeling, and surface cleaning. If it was not up to standards I used my significant experience to correct all issues.
Skills
- Cost Control
- Hiring and Training
- Customer Service and Satisfaction
- Inventory Management
Timeline
Assistant Manager
Buffalo Wild Wings, BWW
09.2020 - 02.2023
AGM
Godfathers
08.2016 - 03.2020
Kitchen Manager
Capers Cafe
02.2013 - 07.2016