Philippa Clarke
Irvington,NY
Summary
Detail-oriented professional with over 10 years of experience in administrative roles. Known for strong time management and organizational skills, contributing to improved office efficiency and customer satisfaction through effective communication and support.
Overview
26
26
years of professional experience
Work History
Receptionist
Westchester Community College Welcome Center and MYWCCHelpdesk
Valhalla, NY
08.2014 - Current
- Assisted students, potential students, staff and others with inquiries via phone, email, and in-person communication.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive a positive first impression.
- Maintained confidentiality of information regarding student records
- Answered phone promptly and directed incoming calls to the correct offices.
- Led initiatives to improve customer service protocols, resulting in positive feedback from visitors.
- Answered the central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Executive Assistant
Universal Peace Federation International
Tarrytown, NY
04.2000 - 07.2011
- Managed communications with stakeholders, ensuring timely responses and fostering relationships.
- Developed and maintained filing systems, improving document retrieval times by streamlining processes.
- Trained junior administrative staff on best practices, promoting consistency and knowledge sharing within the team.
- Handled confidential and sensitive information with discretion and tact.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Enhanced executive decision-making with comprehensive research and detailed reporting.
- Updated and maintained confidential databases and records.
Education
City And Guilds - Computer Programming And Business
Site Hill College of Technology
Edinburgh, ScotlandSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
Timeline
Receptionist
Westchester Community College Welcome Center and MYWCCHelpdesk
08.2014 - Current
Executive Assistant
Universal Peace Federation International
04.2000 - 07.2011
City And Guilds - Computer Programming And Business
Site Hill College of Technology