Philippe Fleury
Decatur,GA
Summary
Patient Driver Trainer skilled in supporting students in skills development. Instructs drivers in regulations, operations and paperwork requirements. Knowledgeable about manual and assisted route planning, load security and customer relations. Dedicated to delivering skilled and confident drivers.
Overview
17
17
years of professional experience
Work History
Delivery Driver Trainer
John Mini Distinctive Landscapes
09.2017 - 12.2022
- Maintained regulatory compliance documentation to promote safety and compliance culture.
- Identified driver training needs to make recommendations to manager.
- Coordinated training programs and curriculum to train drivers on [Type] transportation.
- Taught drivers how to drive, shift and back up trucks.
- Evaluated performance of assigned personnel and provided corrective actions of trainees during simulator training.
- Instructed on important [Type] regulations and company policies.
Delivery Driver
Amazon Prime Products
08.2012 - 08.2017
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Fostered positive working relationships with regular customers.
Assistant Store Manager
Footlocker Inc
10.2005 - 08.2012
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Education
No Degree - Liberal Arts And General Studies
Cleveland Community College
Shelby, NC06.2005
High School Diploma -
Albertus Magnus High School
Bardonia, NY06.2002
Skills
- Regulatory Documentation
- Credit Card Payments
- Developing Training Materials
- Managing Safety
- Safe Vehicle Operations
- Regulations Compliance
- Planning Routes
Timeline
Delivery Driver Trainer
John Mini Distinctive Landscapes
09.2017 - 12.2022
Delivery Driver
Amazon Prime Products
08.2012 - 08.2017
Assistant Store Manager
Footlocker Inc
10.2005 - 08.2012
No Degree - Liberal Arts And General Studies
Cleveland Community College
High School Diploma -
Albertus Magnus High School
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