Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominique Ellis

Delivery Trainer
Louisville,KY

Summary

Dynamic professional with a proven track record at Amazon, adept in leveraging technology for impactful virtual training and significantly reducing accident rates by over 20%. Skilled in data entry and verbal communication, excels in fostering strong team skills and improving performance metrics. Demonstrates exceptional time management and a commitment to enhancing safety and efficiency.

Overview

5
5
years of professional experience

Work History

Delivery Driver Trainer

Amazon
03.2023 - Current
  • Maintained up-to-date knowledge of industry trends, regulations, and technologies in order to provide the most relevant instruction possible for trainees.
  • Leveraged technology to deliver engaging and interactive virtual training sessions, ensuring all drivers received consistent instruction regardless of location.
  • Reduced accident rates by providing thorough instruction in defensive driving techniques and vehicle maintenance best practices.
  • Assisted in recruiting efforts by actively identifying high-potential candidates within current driver pool for advancement into leadership roles or specialized positions.
  • Fostered strong communication skills among trainees by emphasizing clear verbal exchanges between dispatchers, customers, and fellow drivers during the course of duty.
  • Evaluated driver performance through regular ride-alongs, providing real-time feedback and coaching to improve overall effectiveness.
  • Collaborated with management to develop targeted training materials that addressed specific skill gaps among delivery driver team members.
  • Worked closely with dispatchers and operations managers to address any identified skill gaps within the team, developing targeted training interventions aimed at enhancing overall performance metrics.

Delivery Driver

Amazon
08.2021 - 03.2023
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.

Receptionist

Shamrock Industries
06.2019 - 05.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

No Degree - Medical Assisting

MedQuest College
Louisville, KY
05.2001 -

Cosmetology Certifcate - Cosmetology Education

Empire Beauty School
Louisville, KY
05.2001 -

High School Diploma -

Fairdale High School
Fairdale, KY
05.2001 -

Skills

Team Leadership Qualities

Accident prevention strategies

Regulatory Compliance Awareness

Classroom Instruction

Data Entry

Scheduling

Administrative Support

Customer and client relations

Organization skills

Clerical Support

Greeting and Seating Clients

Scheduling appointments

Data inputting

Information Protection

Timeline

Delivery Driver Trainer

Amazon
03.2023 - Current

Delivery Driver

Amazon
08.2021 - 03.2023

Receptionist

Shamrock Industries
06.2019 - 05.2020

No Degree - Medical Assisting

MedQuest College
05.2001 -

Cosmetology Certifcate - Cosmetology Education

Empire Beauty School
05.2001 -

High School Diploma -

Fairdale High School
05.2001 -

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Dominique EllisDelivery Trainer