Phillip Allen
Desha,AR
Summary
I am an energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor, talented in filling, facing, and organizing products to maintain department standards. Hardworking and punctual individual, recognized for being a dedicated employee. Highly motivated, with a background in retail sales, skilled in customer service, and product knowledge. Known for problem-solving abilities, and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow, and increased satisfaction. I am very professional, and my experience in security and sales has taught me how to remain calm and deal with people in many different situations and scenarios.
Overview
17
17
years of professional experience
Work History
Security Officer
Unity Health - White County Medical Center
Newport, AR
10.2023 - Current
- Maintained accurate logs of all security related activities.
- Responded to alarms and conducted investigations as required.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Assisted with crowd control during large events held at the facility.
- Documented security-related situations and submitted in-depth reports to superiors.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Warehouse Manager
Shwegman's
Batesville, AR
06.2020 - 06.2021
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Generated warehouse shipping documents, packing lists and invoices.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided accurate information about products, prices and services.
- Developed promotional strategies to increase sales volume.
- Placed special orders or called other stores to find desired items.
Merchandizing Execution Associate
Home depot
Batesville, AR
05.2017 - 06.2020
- Responsible for updating price changes
- Completing various merchandizing projects in a timely, organized manner
- Monitored for safety procedures and ensured co-worker compliance with safety protocols
- Elected as the VOA (Voice of the Associate) Captain and advocated for associates regarding benefits, concerns, or complaints
- Received numerous Homer Awards and Bravo acknowledgements
- Transferred to the Lumber Department in January 2019
- Elected sales associate of the month within one month of my transfer
- Assisting customers with lumber purchases
- Measuring and cutting various materials per customer requests
- Operated forklift for stocking, loading and unloading lumber
- Certified on every specialty equipment: Order-picker, reach truck, forklifts, pacer, and electric pallet jack
- Communicated and coordinated planogram execution with store management.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Worked closely with store managers to develop promotional displays that boosted sales performance.
Corrections officer
Arkansas department of corrections
07.2008 - 04.2017
- Throughout my employment with the ADC, I consistently promoted from Officer First Class, to Corporal, Sergeant and finally, Captain
- Job duties included:
- Reliable count and monitoring of inmates
- Delegated tasks to subordinates
- Completed monthly and yearly employee evaluations
- Managed inmate housing units
- Served as back-up lieutenant and, under this title, assumed responsibility for organizing, delegating, and coordinating entire shifts
- Promoted to kitchen Captain: responsibilities included managing coworkers and inmates, supervising food preparations, ensuring compliance with state and FDA regulations concerning food safety, managed food/supplies orders
- During my time as kitchen captain I changed the culture and helped restore pride in the preparation and serving meals
- The average meal count prior to my promotion was 300-400 inmates per meal; shortly after I assumed kitchen responsibilities, the meal count rose up to 900 inmates per meal
Education
High school diploma -
Oak Harbor High
Oak Harbor, Washington06-1997
Skills
- Willing to learn and do what it takes to succeed
- Hard worker and dedicated
- Works well with others
- Strives for advancement
- Promotes teamwork
- Sales experience
- Customer Service experience
References
- David Shilkitus, Co-worker at Home Depot/Friend since 2017, (870) 202-8554
- Lyndon Bundy, Co-worker at ADC/friend since 2017, (501)-230-8440
- Jacob Williams, Friend since 7th grade, ((870) 204-0652
Affiliations
- I got an award for saving a child's life when she was choking
- I was promoted multiple times at ADC
- I scored a perfect 100 on my last evaluation
Timeline
Security Officer
Unity Health - White County Medical Center
10.2023 - Current
Warehouse Manager
Shwegman's
06.2020 - 06.2021
Merchandizing Execution Associate
Home depot
05.2017 - 06.2020
Corrections officer
Arkansas department of corrections
07.2008 - 04.2017
High school diploma -
Oak Harbor High