Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Phillip Boerger

Phillip Boerger

South Plainfield,NJ

Summary

Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Shopper

Instacart
07.2022 - Current
  • Tracked substitutions and informed customers of changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Professional Chauffeur

GEM Limousine Worldwide
11.2018 - 03.2020
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Arrived on time to customer appointments.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Transported high-value clients with professionalism and discretion.
  • Adhered to tight schedule and met departure and arrival deadlines.
  • Collaborated with dispatchers to stay on top of pickups and dropoffs and adapted quickly to changing assignments.
  • Planned routes based on knowledge of local areas, GPS information and customer preferences.

Security Officer

Allied Universal Security Services
08.2015 - 02.2018
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked and verified photo identification prior to granting facility access.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Reported suspicious activities and persons to law enforcement.

Patrol Officer

Dorney Park And Wildwater Kingdom
08.2014 - 08.2015
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Investigated incidents and infractions and recorded witness statements.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Backed up patrol officers during difficult stops or to answer complex questions.

Education

Associate of Arts - Criminal Justice

Northampton Community College
Bethlehem, PA

Skills

  • Critical Thinking
  • Verbal and Written Communication
  • Problem-Solving Ability
  • Client Support
  • Superior Customer Service
  • Conflict De-Escalation
  • Report Writing
  • Drive Vehicles
  • First Aid and CPR Certified
  • Supporting Daily Living Needs
  • Effective Multitasking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

To know what is right and not to do it is the worst cowardice.
Confucius

Timeline

Shopper

Instacart
07.2022 - Current

Professional Chauffeur

GEM Limousine Worldwide
11.2018 - 03.2020

Security Officer

Allied Universal Security Services
08.2015 - 02.2018

Patrol Officer

Dorney Park And Wildwater Kingdom
08.2014 - 08.2015

Associate of Arts - Criminal Justice

Northampton Community College

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Phillip Boerger