Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phillip Brendle

Island Lake,IL

Summary

Accomplished Small Business Owner and Driver with a proven track record in business growth and retention, and exceptional customer service skills. At APB Painting and APB Inc, enhanced client relationships and operational efficiency, driving repeat business. Expert in budget management and strategic planning, ensuring projects are delivered on time and within budget.

Overview

13
13
years of professional experience

Work History

Small Business Owner

APB Painting
05.2011 - Current
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Driver

APB Inc
05.2016 - 07.2024
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Followed all relevant traffic laws and safety regulations.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Minimized liability by consistently following road rules when driving.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Generated consistent referrals and repeat business by providing friendly and fast service.

Education

General - General Studies

James B Conant
Hoffman Estates, IL
05.1983

Skills

  • Business growth and retention
  • Planning and execution
  • Budget Management
  • Small business operations

Timeline

Driver

APB Inc
05.2016 - 07.2024

Small Business Owner

APB Painting
05.2011 - Current

General - General Studies

James B Conant

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Phillip Brendle