Phillip Chase
Experienced Delivery Driver
Tucson,Arizona
Summary
Efficient Delivery Driver with strong planning and problem-solving abilities focused on meeting demanding schedules with optimal routes. Familiar with inspecting vehicles and completing basic maintenance. Good recordkeeping abilities with strong attention to detail and systematic approach to meeting all transportation needs.
Overview
26
26
years of professional experience
Work History
Driver Partner
Instacart
TUCSON, AZ
01.2022 - Current
- EXPERIENCE
- Extensive cash handling skills
- Customer Focus and Service
- Interpersonal Savvy and Building Relationships
- Data Entry
- Excellent Listening Skills
- Multi-tasking
- Problem Resolution
- Phone Skills
- Business Writing
- Extensive Cook skills
- Opened multiple Tucson restaurant locations as staff
- Managerial Experience (5 years)
- Staffing and scheduling
- Delivered goods and services to customers on time and in excellent condition.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Documented daily mileage, gas and other data.
- Secured merchandise, avoiding damage during transportation.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Achieved consistently high customer scores due to exceptional service.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Saved fuel by leveraging GPS to identify faster routes.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Checked vehicle after shift for damage.
- Logged deliveries, drop-off times and special conditions in Instacart system.
Driver Partner
Shipt
TUCSON, AZ
01.2022 - Current
- Delivered goods and services to customers on time and in excellent condition.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Documented daily mileage, gas and other data.
- Secured merchandise, avoiding damage during transportation.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Achieved consistently high customer scores due to exceptional service.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Saved fuel by leveraging GPS to identify faster routes.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Checked vehicle after shift for damage.
- Logged deliveries, drop-off times and special conditions in Shipt system.
Driver Partner
GoPuff
TUCSON, AZ
07.2021 - 01.2022
- Delivered goods and services to customers on time and in excellent condition.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Documented daily mileage, gas and other data.
- Secured merchandise, avoiding damage during transportation.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Achieved consistently high customer scores due to exceptional service.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Delivered customer orders and collected payments to keep accounts current.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Checked vehicle after shift for damage.
- Logged deliveries, drop-off times and special conditions in GoPuff system.
SALES AGENT
COWORX-SYNCHRONOSS
TUCSON, AZ
08.2015 - 01.2018
- AT&T eCom ONLINE,
- Inbound call taking for assistance with AT&T cell phone orders
- Assistance with cell phone orders
- Online assistance through Chat agent websites
- Order placement
- Cancellations of orders
- General question answering
- Activation of service and devices
- Provisioning
- Credit Application processing
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Continuously met sales goals via strategic prospecting.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Maximized market share by working with clients and building relationships.
- Offered product and service consultations and employed upselling techniques.
- Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
- Improved customer service feedback scores through outstanding service.
- Drove sales through development of successful promotional strategies and product placement.
- Analyzed competitors' successes and failures, evaluating impact on market.
- Processed orders through company system and coordinated product deliveries.
- Offered coupons and special deals to increase customer spending.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
DIRECT SALES AGENT
CORRECT MARKETING SOLUTIONS
TUCSON, AZ
01.2015 - 08.2015
- Door to Door sales for cox communications
- Door to Door Publications
- Setup of appointments for installation
- Acceptance of all payments and verifications
- Documentation of Services Provided APAC, TUCSON
- Pursued new accounts through lead generation, cold calling and advertising referrals.
- Visited potential and current customers at personal and business locations to promote products.
- Demonstrated product features to align with customer needs.
- Sold products and services in field for Cox Internet company.
- Discussed service levels with customers and potential upgrades.
- Submitted sales reports each day to supervisors.
- Wrote sales proposals, set up contracts and finalized deals.
- Leveraged expert sales and relationship-building abilities to exceed sales quota by 75%.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Produced sales documents, finalized deals and filed records.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
CUSTOMER SERVICE REPRESENTATIVE
APAC Customer Services
TUCSON, AZ
09.2014 - 12.2014
- Handling and routing of inbound requests for assistance with package tracking
- Research and resolution of conflicts
- Scheduling of pickups and deliveries for UPS
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Improved customer service wait times to mitigate complaints.
CUSTOMER SERVICE REPRESENTATIVE
CONVERGYS
TUCSON, AZ
12.2013 - 09.2014
- Handling and routing of inbound technical support requests via the use of a multi-line phone system
- Research and documentation of issue resolution
- Expediting customer problem resolution using software-based job aids
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Improved customer service wait times to mitigate complaints.
CUSTOMER SERVICE REPRESENTATIVE
CUSTOMER CONTACT CHANNELS
TUCSON, AZ
09.2013 - 12.2013
- Handling and routing of inbound technical support calls for T-Mobile customers
- Used web-based software to research customer problems, troubleshoot and resolve issues
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Made outbound calls to obtain account information.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
Line Cook
Sir Veza
TUCSON, AZ
01.2012 - 08.2012
- Preparation of appetizers, sides, salads, and to go orders, prep of chips daily for table salsa as well as stocking, prep work, setup and breakdown daily.
- Cooked multiple orders simultaneously during busy periods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Kept stations stocked and ready for use to maximize productivity.
- Followed proper food handling methods and maintained correct temperature of food products.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Grilled and deep fried various foods from meats to potatoes.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Washed and peeled ingredients to prepare for different meals and recipes.
- Adhered to portion controls and presentation specifications.
- Set up and performed initial prep work for soups, sauces and salads.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Assisted in preparation of menu items ranging from burgers to sandwiches.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
Collections Agent
GC Services
TUCSON, AZ
07.2011 - 12.2011
- Daily cold calling
- Skip tracing
- Contacted customers and explained debt management to encourage timely debt payments.
- Updated account status records and collection efforts.
- Identified past due accounts and contacted account holders to arrange payment.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Processed payments and refunds quickly to maximize efficiency and meet performance targets.
- Maintained accurate records and reported on collection activity and accounts receivable status.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Recovered lost revenue by persistently reaching out to customers with past due accounts.
- Placed outbound collections calls daily to approximately 100 account holders.
- Upheld privacy and security requirements for customer information.
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
- Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections agency coordination and related litigation.
- Acquired credit reporting data for new and existing customers.
- Reduced aged accounts by collecting on approximately 3 accounts daily.
Line Cook
Buffalo Wild Wings
TUCSON, AZ
12.2010 - 04.2011
- Cooked multiple orders simultaneously during busy periods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Kept stations stocked and ready for use to maximize productivity.
- Followed proper food handling methods and maintained correct temperature of food products.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Grilled and deep fried various foods from meats to potatoes.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Washed and peeled ingredients to prepare for different meals and recipes.
- Adhered to portion controls and presentation specifications.
- Set up and performed initial prep work for soups, sauces and salads.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Assisted in preparation of menu items ranging from burgers to sandwiches.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
Cook server
International House of Pancakes
Kingman, AZ
02.2006 - 09.2008
- Busser dishwasher host
- Multiple job responsibilities
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Trained new employees on restaurant procedures and plating techniques.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Presented menus and answered questions regarding items.
- Informed customers of daily specials and signature menu items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Responded to ad hoc cleaning duties at end of shift.
- Garnished dishes and beverages to serve visually appealing menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Busser/ Server asst
Edgewater Resort and Casino Laughlin
Laughlin, NV
06.2005 - 02.2006
- Provided exceptional service to high volume of daily customers.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Carried food orders to specific restaurant tables and served guests.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Set up tables and chairs for parties and large groups.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Complied with health and safety rules, regulations and procedures to maintain safe environment.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Cleared dishes after courses for prompt table maintenance.
- Maintained up-to-date menu knowledge to accurately answer guest questions.
- Retrieved and transported dirty tableware to dishwashing area.
- Set up food and beverage trays and carts in anticipation of incoming orders.
- Assessed dining areas for broken glass, leaks and other safety issues and reported incidents to on-duty supervisor.
- Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation.
- Pushed wheeled carts to sort items at ware wash area.
- Effectively multitasked within fast-paced environment.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Resolved guest complaints to maintain complete customer satisfaction.
- Supported serving staff in delivering accurate and well-presented food orders.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Stocked service stations with ice, napkins and straws.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Participated in ongoing training to enhance job skills and knowledge.
- Filled and served various beverages for customers.
- Stocked customer service stations with paper products or beverage preparation items.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Greeted frequent visitors by name and explained new promotions.
Tire and lube, Cashier
Walmart
Bullhead City, AZ
10.2004 - 06.2005
- Inventory control, Store Remodel crew
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Performed automotive preventive maintenance and inspected tires.
- Trained new team members in cash register operation, stock procedures and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Applied lubricants to moving parts of vehicle engines to prevent premature engine wear and optimize performance.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Documented technical and system work performed for each vehicle on repair order.
- Used suggestive selling techniques to promote add-on sales.
- Processed refunds for worn, damaged and broken merchandise.
- Verified customer age requirement for alcohol or tobacco purchases.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Ordered parts to maintain inventory levels, minimizing wait times on repairs.
- Participated in factory-sponsored training classes to remain up-to-date with industry trends.
Casino Cage Cashier
Harrah's Laughlin
Laughlin, NV
10.2003 - 09.2004
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Redeemed coins and tokens for cash at customer request.
- Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Prepared balance sheets in accordance with gaming standards and internal controls.
- Completed gaming forms and reports and assisted customers with credit-related problems.
- Sold casino chips, tokens or tickets.
- Counted, verified and posted armored car deposits.
- Completed NRT self-redemption kiosk duties by filling and crediting kiosks and handling guests' disputes concerning kiosks.
- Adhered to security protocols and cash-handling best practices to maintain correct totals.
- Exchanged money, credit, tickets or casino chips for patrons.
- Handled slot machine payouts and guest prize redemption to meet diverse guest needs.
- Maintained accountability of money banks and released to assigned personnel.
- Reconciled cash and casino currency by auditing cash drawers and transaction receipts.
- Used LMS400 to record and report sales transaction information.
- Documented monetary exchanges and transaction reconciliations.
- Checked identifications to verify patrons' ages.
- Identified slot machine issues, completing basic repairs and communicating with maintenance personnel to schedule more extensive repair work.
- Balance daily financial records by reconciling transaction summaries.
- Created and maintained records detailing monetary transactions, resolved discrepancies and verified funds accuracy with accounting staff.
- Monitored floor operations and resolved safety, service and equipment issues.
- Monitored activity throughout casino floor and reported issues to supervisor for immediate attention.
- Cleared coin jams and performed minor slot machine repairs.
- Responded promptly to jackpot alarm bells.
- Reconciled daily summaries of transactions to balance books.
- Executed currency trades to provide guests with casino chips or process cash redemptions for unused chips.
- Facilitated check-cashing authorizations and house credit accounts.
- Accepted credit applications to verify credit references for check-cashing authorization.
- Accepted and submitted credit applications and verified credit references.
Casino Cage Supervisor
Riverside Resort & Casino Laughlin
Laughlin, NV
01.2001 - 09.2003
- Received, secured and distributed large sums of money, added funds to casino safe and completed forms and documentation.
- Complied with federal and state regulations by completing required casino forms pertaining to cage transactions.
- Coordinated employee work schedules to provide adequate coverage for guest services.
- Cashed out chips and betting slips from casino patrons and performed other financial transactions and opened credit accounts.
- Calculated winnings to verify payments made by dealers.
- Notified table games dealer of irregularities in play for prompt resolution.
- Smoothly oversaw efficient and accurate monetary transactions between house and customers.
- Moderated floor disputes to protect business assets and resolve customer service issues.
- Evaluated workers' performance to write performance reviews.
- Notified security department of identified or suspected illegal play activities and player behaviors.
- Converted currency into requested combinations of bills and coins for patrons.
- Observed gamblers to identify marking, switching and counting cards.
- Answered patron questions about gaming machine functionality and explained how to properly use devices.
- Monitored payment of hand-delivered jackpots to verify promptness.
- Compiled summary sheets for gaming events to record amounts wagered and paid for each shift.
- Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
- Observed gamblers' behavior for signs of cheating and notified security staff.
- Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
- Established and enforced banks and table limits for each game type.
- Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
- Performed minor repairs or made adjustments to slot machines to resolve machine tilts and coin jams.
- Surveilled slot machine areas of casino, checking for patron compliance with established gaming rules.
- Responded to emergency situation to provide fire protection and first-aid assistance.
Host/Cashier
Pioneer Hotel & Casino
Laughlin, NV
06.2000 - 01.2001
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed refunds for worn, damaged and broken merchandise.
- Used suggestive selling techniques to promote add-on sales.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Retail Sales Agent Gift shop
Ramada Express Hotel & Casino
Laughlin, NV
01.1999 - 06.2000
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Used product knowledge to suggest items to match client needs.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Created price tags and merchandise signs for new items.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Answered questions about current promotions and resolved issues according to store policies.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Cross-sold products to boost overall sales purchases.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended merchandise to customers based on needs and preferences.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Ticketed, arranged and displayed merchandise to promote sales.
- Exchanged merchandise for customers and accepted returns.
- Placed special orders or called other stores to find desired items.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained records related to sales for store management.
- Prepared merchandise for purchase or rental.
Education
Took a course in Autocad -
MAXINE WATERS EMPLOYMENT PREPARATORY CENTER
01.1997
Took a course in Architectural Engineering and Interior Design Took a course in Veterinary Care Took a course in Mobile Electronics - CENTER
SOUTHERN CALIFORNIA REGIONAL
01.1995
Skills
- Confidentiality understanding
- Route management
- Vehicle maintenance
- Driving and transportation
- Safe driving techniques
- Safety protocols
- Schedule management
- Money Transfer Systems
- Organizational skills
- Computer skills
- Flexible schedule
- Good work ethic
- Relationship building
- Team building
- Organization
- Decision-making
- Multitasking
- Analytical
References
References furnished upon request
Timeline
Driver Partner
Instacart
01.2022 - Current
Driver Partner
Shipt
01.2022 - Current
Driver Partner
GoPuff
07.2021 - 01.2022
SALES AGENT
COWORX-SYNCHRONOSS
08.2015 - 01.2018
DIRECT SALES AGENT
CORRECT MARKETING SOLUTIONS
01.2015 - 08.2015
CUSTOMER SERVICE REPRESENTATIVE
APAC Customer Services
09.2014 - 12.2014
CUSTOMER SERVICE REPRESENTATIVE
CONVERGYS
12.2013 - 09.2014
CUSTOMER SERVICE REPRESENTATIVE
CUSTOMER CONTACT CHANNELS
09.2013 - 12.2013
Line Cook
Sir Veza
01.2012 - 08.2012
Collections Agent
GC Services
07.2011 - 12.2011
Line Cook
Buffalo Wild Wings
12.2010 - 04.2011
Cook server
International House of Pancakes
02.2006 - 09.2008
Busser/ Server asst
Edgewater Resort and Casino Laughlin
06.2005 - 02.2006
Tire and lube, Cashier
Walmart
10.2004 - 06.2005
Casino Cage Cashier
Harrah's Laughlin
10.2003 - 09.2004
Casino Cage Supervisor
Riverside Resort & Casino Laughlin
01.2001 - 09.2003
Host/Cashier
Pioneer Hotel & Casino
06.2000 - 01.2001
Retail Sales Agent Gift shop
Ramada Express Hotel & Casino
01.1999 - 06.2000
Took a course in Autocad -
MAXINE WATERS EMPLOYMENT PREPARATORY CENTER
Took a course in Architectural Engineering and Interior Design Took a course in Veterinary Care Took a course in Mobile Electronics - CENTER
SOUTHERN CALIFORNIA REGIONAL