Summary
Overview
Work History
Skills
Timeline
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Phillip Cordova

Albuquerque,NM

Summary

Dynamic professional with a proven track record in customer service and sales expertise, honed at Uber and Satori Healing and Wellness. Recognized for exceptional complaint resolution and schedule management, consistently achieving high customer satisfaction ratings. Adept at building client relations and delivering tailored solutions, ensuring repeat business and loyalty.

Overview

29
29
years of professional experience

Work History

Sales Associate

Marks Casa Chrystler Jeep
04.2023 - 06.2026
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
  • Contributed to a positive work environment by collaborating with team members and offering support when needed.

Rideshare Driver

Uber
10.2024 - Current
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Followed company guidelines and policies when interacting with passengers.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
  • Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
  • Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.

Massage Therapist

Satori Healing and Wellness
04.2005 - Current
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
  • Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
  • Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
  • Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.

Egress Technician

United States Air Force
04.2001 - 04.2005
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Nuclear Weapons Specialist

United States Air Force
03.1997 - 03.2001
  • Contributed to the development of a comprehensive weapons training curriculum, refining instructional materials, and methodologies for optimal learning outcomes.
  • Provided mentorship to junior Weapons Specialists, enhancing their skills through hands-on guidance while fostering professional growth.
  • Coordinated logistics efforts for transportation and procurement of weapons essential to mission success.
  • Advised leadership on strategic placement of weapons assets during large-scale operations, optimizing their impact on enemy forces.

Skills

  • Schedule management
  • Customer service
  • Punctuality
  • Complaint resolution
  • Client relations
  • Sales expertise

Timeline

Rideshare Driver

Uber
10.2024 - Current

Sales Associate

Marks Casa Chrystler Jeep
04.2023 - 06.2026

Massage Therapist

Satori Healing and Wellness
04.2005 - Current

Egress Technician

United States Air Force
04.2001 - 04.2005

Nuclear Weapons Specialist

United States Air Force
03.1997 - 03.2001

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Phillip Cordova