Summary
Overview
Work History
Education
Skills
Long-distance running
Spelunking
Yoga
Timeline
Cashier
Phillip Couture

Phillip Couture

Auburn,WA

Summary

Foodservice focused micro business owner and problem solver offering 7.5+ years of experience with the United States Army. Strong customer service skills enabled me to build long-term positive relations with customers. As part of a company-wide effort, I helped carry out training programs that strengthened small-team cohesion and improved employee skillset. My willingness to adapt and pivot to different strategies allowed me to perform in different positions as well as to motivate team members to do the same.

Overview

11
11
years of professional experience

Work History

President

The Simply Kettle Company
05.2022 - Current
  • Micro business specializing in gourmet, made-to-order made-on-site kettle and caramel corn at farmers' markets, festivals, fairs, rodeos and large events in the Puget Sound region.
  • Hired and managed employees to maximize productivity while training staff on best food safety practices per King County Health Department standards.
  • Strong focus on excellent customer service and satisfaction in order to build strong relationships and encourage repeat business.
  • I diversified my product line this summer introducing fresh-squeezed lemonade which became a great addition to my menu.

Infantryman (11B)

Washington Army National Guard
05.2020 - Current
  • My abilities as a member of the platoon's crew-served machinegun team allowed freedom of maneuver for line-infantry squads in situational training exercises.
  • The skills I learned from my time on active duty allowed me to train my platoon on lifesaving medical interventions, map reading and land navigation as well as weapons and equipment maintenance.
  • Learned modular adaptability has given me the ability to pivot at a moments notice to perform in different positions in the infantry rifle platoon and squad.
  • I deployed with my unit (3rd Batallion, 161st Infantry Regiment) to Lopburi, Thailand March 2023 in support of Cobra Gold - a multinational Indo-Pacific military exercise training alongside Royal Thai Army (RTA) infantry platoons.


Security Officer

Inter-Con Security Systems Inc.
07.2020 - 11.2021
  • The collective efforts of myself and a small team of security personnel ensured the safety and privacy of the Principal and their family at their home.
  • The small team I was apart of was responsible for safeguarding one-of-a-kind artwork and property worth over $1B from outside intruders.
  • My customer service skills allowed me to greet guests and contractors professionally and courteously to construct a welcoming atmosphere while making safety top priority.
  • My attention to detail enabled me to run routine patrols of key areas to identify and communicate security concerns.

Airborne Infantryman

United States Army
01.2016 - 05.2020
  • I participated in tactical mass-scale airborne insertion to seize hostile airfields and other high priority terrain features in situational training exercises.
  • As a fire team leader I was responsible for the health, equipment and wellbeing of three other team members, valued at over $1.6M.
  • My energy, motivation and drive became contagious creating a positive feedback loop for the platoon and squad I was a part of.
  • I deployed with my organization (1st Brigade Combat Team, 82nd Airborne Division) to Camp Beuhring, Kuwait in 2020 in support of Operation Inherent Resolve (OIR).

Janitor

LA Fitness
02.2015 - 11.2015
  • My attention to detail enabled me to maintain clean and comfortable environments at the gym by vacuuming, cleaning windows, and dusting.
  • I was responsible for carefully mixing, using, and properly storing hazardous chemical cleaners to reduce risk of injury or illness.
  • My customer service abilities allowed me to receive customer problems and complaints and redirect them to upper management.

Cashier

Pick Quick Drive-in
06.2012 - 01.2013
  • My communication skills enabled me to warmly greet customers entering store and create a friendly, vibrant workplace.
  • I helped relay customers needs and desires to cooks and other staff to complete customer orders in a short amount of time.


  • I handled the cash register for cash, check, and credit card transactions with high accuracy levels.
  • My technical abilities allowed me to train new team members in handling customer transactions as well as beverages and dessert items.

Education

BBA - Business Administration

University of Washington Tacom
Tacoma, WA
05.2025

Associate in Business -

Green River College
Auburn, WA
12.2022

High School Diploma -

Auburn Riverside High School
Auburn, WA
06.2013

Skills

  • Event Planning
  • Financial Management
  • Industry Partnership Development
  • Business Administration
  • Attention to Detail
  • Thrive in Fast-paced Environments
  • Emergency Preparedness
  • De-Escalating Conflicts
  • Assessing Risks
  • Customer Service and Assistance
  • Advising and Coaching

Long-distance running

During my active duty career I always struggled with running and it caused me to suffer in performance related to cardio-based activities. I had enough of feeling like I was unable to succeed and decided to divert my focus from a weight-training high-intensity steady state (HITT) oriented fitness program to a low-intensity steady state (LISS) based program. Over the course of six months I slowly increased my mileage every week by one mile to the point I was running half marathons at a steady manageable pace. This wasn't a requirement that my leadership had set for me but a challenge for my self. After completing my first half-marathon I realized it wasn't physical ability that I lacked but the mental drive and determination to pivot to a completely new form of physical activity. I knew then I have the ability to achieve what I want if I put my mind to it. 

Spelunking

In May of 2023 I had taken it upon myself to try new things and found an interesting activity to find myself in: spelunking, or cave exploring. There's a sense of adventure and adrenaline to be found in walking through dank, dark and cramped spaces that are relatively safe yet can trigger fears of claustrophobia. The slightest misstep can cause a rolled ankle or greater bodily harm and oftentimes some cave systems require a team effort to overcome obstacles. Exploring these systems brings out a wild, primal side of the Self out that is generally left tucked away in civilized society.

Yoga

In 2018 I ventured into the Behavioral Health Clinic at Fort Liberty, North Carolina for some mental irregularities I had found becoming problematic in my personal and professional life, notably anxiety and depression. Over the next six to nine months my therapist and I would be unraveling the outer layers of my mind like an onion to expose a Self that had been traumatized in the past. I had unknowingly turned to self-destructive behaviors such as alcoholism and drug abuse to cope with these events, compartmentalized deep in the recesses of my mind. I was living a life that was against the value systems that I had constructed for myself. I was introduced to yoga as a means to rebuild that connection of mind and body, to become more in-tune with my emotions - something that the United States Army Infantry programming had an excellent way of disconnecting. Yoga's helped me find peace and to be able to live in the present moment, allowing my self to reflect and to be able to deconstruct negative feedback loops and negative self-talk that had held me back for years. 

Timeline

President

The Simply Kettle Company
05.2022 - Current

Security Officer

Inter-Con Security Systems Inc.
07.2020 - 11.2021

Infantryman (11B)

Washington Army National Guard
05.2020 - Current

Airborne Infantryman

United States Army
01.2016 - 05.2020

Janitor

LA Fitness
02.2015 - 11.2015

Cashier

Pick Quick Drive-in
06.2012 - 01.2013

BBA - Business Administration

University of Washington Tacom

Associate in Business -

Green River College

High School Diploma -

Auburn Riverside High School
Phillip Couture