Phillip Crain
Pickens,SC
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
24
24
years of professional experience
Work History
Assistant Store Manager
Lowes Home Improvment
11.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Store Manager
Miracle Hill
10.2021 - 10.2023
- Managed daily operations to ensure smooth functioning store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Receiving and Delivery Manager
Lowes Home Improvment
11.2004 - 10.2021
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Acted as liaison between delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Managed resources effectively to avoid unnecessary delivery delays.
- Championed customer-centric approach, consistently seeking feedback from clients to make improvements and enhance overall delivery experience.
- Oversaw daily operations delivery team, ensuring timely completion of tasks and adherence to company policies.
- Supported customers via telephone, email and at sites to handle escalations and product concerns.
Lance Corporal
United States Marine Corps
06.2000 - 08.2004
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
No Degree - Christian Studies
Anderson University
Anderson, SCHigh School Diploma -
Colleton County High School
Walterboro, SC05.2000
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Retail Operations
- Team Building and Leadership
- Store Opening and Closing
- Staff Supervision
Timeline
Assistant Store Manager
Lowes Home Improvment
11.2022 - Current
Store Manager
Miracle Hill
10.2021 - 10.2023
Receiving and Delivery Manager
Lowes Home Improvment
11.2004 - 10.2021
Lance Corporal
United States Marine Corps
06.2000 - 08.2004
No Degree - Christian Studies
Anderson University
High School Diploma -
Colleton County High School