Phillip Ferraz II
Kyle
Summary
Experienced graduate with a strong foundation in software development and programming across multiple platforms. Skilled in debugging code, quality assurance, and product testing. Demonstrated proficiency through 4 years of dedicated service and a Communications certification. Holds an Associates Degree in Software Development and is an Eagle Scout.
To whom it may concern,
I am writing to inquire about any potential job openings within your company. Please find attached my resume for your review. As shown, I have acquired extensive experience in the retail sector and service industries, equipping me with versatile skills and the ability to effectively collaborate with diverse individuals. I strongly believe that I would seamlessly integrate into your team.
I am a diligent individual who prioritizes hard work and meticulous attention to detail. My adaptability enables me to quickly acquire new skills, and I am always enthusiastic about learning from others. Furthermore, I possess a multitude of ideas and unwavering enthusiasm. I am particularly interested in working for a company of high repute and prominence, such as yours.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Training and Development Specialist
Activist Connect
10.2022 - Current
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Produced training manuals, presentations and resources for enhanced learning.
- Worked with central management to identify, plan, align, and address training needs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Conducted research and analysis of learning needs of employees to develop targeted training programs.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Trained new hires to perform cross-training exercises with experienced workers.
Training and Development Specialist
2K Games Inc.
09.2018 - 10.2022
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Produced training manuals, presentations and resources for enhanced learning.
- Worked with central management to identify, plan, align, and address training needs.
Plant Operations Manager
Heritage Crystal Clean
01.2017 - 06.2018
- Assist multiple plants with waste
- Load/Offload tankers of waste and fresh product
- Create spreadsheet of last units shipped
- Make new product
- Label and ship out all Hazardous Materials
- Repair any broken pumps
- Follow all OSHA requirements for proper labeling and waste
Account Security Specialist
AppleCare Account Security
06.2016 - 12.2016
- Assist users with gaining access to their accounts
- Stopping phishing attempts on a users account
- Reset security questions and passwords
- Helping the customer with a Proof of Purchase
- Troubleshooting account related issues
Data Entry Technician
Cycle Partz.com
01.2016 - 06.2016
- Performs data entry using word processing, spreadsheet or database commands.
Material Handler
Gruene Environmental
06.2013 - 06.2014
- Handle the HAZARDOUS waste produced from the inside and outside FABS
- Label and ship out all Hazardous Materials
- Work in the Gruene Warehouse to order, receive and ship new drums to the Samsung facility
- Clean and decon all HAZMAT spills
- Assist in emergencies on the site
- Handle Photoresist bottles and properly dispose of them
- Follow all OSHA requirements for proper labeling and waste
- Accomplishments Soldier of the month Iraqi service medal Good conduct medal Honorable Discharge
Chemical NCO
United States Army
11.2009 - 04.2013
- Trained soldiers on NBC equipment and OSHA regulations
- Communications certification
Game Master
Blizzard Entertainment
01.2009 - 09.2009
- Assist clients in their in game issues
- Track in game errors
- Report bugs to development team
- BETA testing for World of Warcraft
- QA for user interface
Education
Associates of Applied Science - Software Development
ITT Technical Institute
Austin, TXSkills
- Technical Skills
- Microsoft Word and Excel
- Data Entry
- BETA Testing
- Key Performance Metrics
- Employee Surveying
- Client Needs Assessment
- Motivational Speaking
- Company Policy Compliance
- Program Management
- Leadership Training
- Providing Feedback
- Employee Relations
Certification
Introduction to Programming
Application Design and Development
Creating Websites Using HTML and CSS+
Creating Websites Using HTML5, CSS3 and JavaScript+
Introduction to Java Programming
Mobile Operating Systems
Database and XML with jQuery+
Application Development Using Java I+
Application Development Using Java II+
Social Networking Applications and Technology
Timeline
Training and Development Specialist
Activist Connect
10.2022 - Current
Training and Development Specialist
2K Games Inc.
09.2018 - 10.2022
Plant Operations Manager
Heritage Crystal Clean
01.2017 - 06.2018
Account Security Specialist
AppleCare Account Security
06.2016 - 12.2016
Data Entry Technician
Cycle Partz.com
01.2016 - 06.2016
Material Handler
Gruene Environmental
06.2013 - 06.2014
Chemical NCO
United States Army
11.2009 - 04.2013
Game Master
Blizzard Entertainment
01.2009 - 09.2009
Associates of Applied Science - Software Development
ITT Technical Institute
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