Phillip Franklin
Miramar,FL
Summary
My educational foundation in Sports and Exercise Science from The University of Memphis grounds my work in a deep understanding of fitness and wellness. This expertise, combined with a proven track record as a leader and a top sales producer, underlines our team's success in driving results and maintaining high customer satisfaction within the South Florida region.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant General Manager (AGM)
Crunch Fitness
Fort Lauderdale, FL
05.2023 - 12.2024
- Assisted in overseeing daily operations of the company, including managing staff, coordinating schedules, and ensuring efficient workflow
- Led weekly meetings with the sales team to review performance metrics, discuss challenges/roadblocks faced by reps & provide solutions/support
- Resolved escalated customer complaints promptly by addressing concerns professionally and finding suitable solutions
Manager in Training (MIT)
Crunch Fitness
Fort Lauderdale, Florida
11.2022 - 04.2023
- Assisted sales manager in developing and implementing strategic sales plans to achieve company targets
- Analyzed sales data to track progress towards goals, identifying areas for improvement or adjustment as needed.
- Participated in leadership training sessions to develop managerial skills.
Physical Therapist Technician
Smith Clinic for Physical Therapy
Cordova, TN
08.2018 - 07.2022
- Instructed patients in proper body mechanics and in ways to improve functional mobility
- Secured patients into or onto therapy equipment
- Trained patients in use of orthopedic braces, prostheses, or supportive devices
Tool Rental Customer Service Sales Associate
Home Depot USA
Memphis, TN
07.2015 - 11.2019
- Assist the customers by helping them find which tool they would need to rent out for their specific project or job site needs
- Products varying from motorized engines, electrical equipment, and heavy duty machinery
- Led a team of employees, providing guidance and support to ensure efficient operations
Education
BACHELOR OF SCIENCE - Exercise Sports Movement Science
University of Memphis
Memphis, TN12.2018
Skills
- Sales Management
- Team Development
- Customer Relationship Management
- Business operations background
- Marketing initiatives
Certification
BLS Certification
Awards
Top Sales Producer, 05/01/24
Timeline
Assistant General Manager (AGM)
Crunch Fitness
05.2023 - 12.2024
Manager in Training (MIT)
Crunch Fitness
11.2022 - 04.2023
Physical Therapist Technician
Smith Clinic for Physical Therapy
08.2018 - 07.2022
Tool Rental Customer Service Sales Associate
Home Depot USA
07.2015 - 11.2019
BACHELOR OF SCIENCE - Exercise Sports Movement Science
University of Memphis
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