Phillip Freitag
Hanover
Summary
A dynamic General Manager with 20 years of experience in supervisory positions. A results-oriented leader that aspires to manage a successful business/facility operation while remaining a respected and trusted manager who holds the highest ethical standards.
Experienced in overseeing daily operations with a focus on service excellence and workflow optimization. Managed inventory control processes that enhanced stock accuracy and minimized operational discrepancies. Developed strategic training programs for staff, contributing to improved employee performance and retention rates. Demonstrated leadership in managing teams to enhance customer engagement and store performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Branch Manager
Northeastern Supply
Beltsville
04.2024 - Current
- Obtained general knowledge in HVAC and Plumbing materials and applications.
- Oversaw daily operations to ensure service excellence, optimizing workflow efficiency and enhancing customer satisfaction.
- Managed inventory control processes, resulting in improved stock accuracy and reduced operational discrepancies.
- Developed and implemented strategic training programs for staff, leading to increased employee performance and retention.
- Coordinated maintenance schedules for facilities, ensuring a safe and compliant environment for employees and customers.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Established strong working relationships with external partners such as vendors and suppliers.
- Executed strategic initiatives to streamline operations, resulting in enhanced service delivery and operational effectiveness.
- Established relationships with local vendors, ensuring timely delivery of supplies and maintaining optimal inventory levels.
Store Manager
LL Flooring
Beltsville
12.2014 - 04.2024
- Analyzed sales activity and trends of daily operations
- Set up daily/weekly/monthly routines and goals
- Hired, trained discharged, transferred, and promoted staff
- Inventoried stock levels and ordered in product
- Maintained a clean and organized showroom/warehouse
- Directed sales floor and reviewed all orders
- Monitored cost margins and profitability
- Organized weekly staff meetings
- Managed cash drawer and daily cash deposits
- Led a team of sales associates to enhance customer engagement, resulting in improved store performance and satisfaction.
General Manager
Severna Park Taphouse
Severna Park
02.2011 - 09.2014
- Scheduled all employee work hours
- Resolved customer complaints
- Motivated and encouraged the highest quality customer service from staff
- Set daily routines and expectations of all staff
- Developed new recipes for food menus
- Organized daily operations to comply with Anne Arundel County Liquor Board standards
- Developed new ideas to maximize the growth of the business
- Monitored operational budgets
- Generated weekly cost summaries and presented reports to ownership
- Conducted and attended staff meetings
Education
High School Diploma -
Chesapeake High School
Pasadena, MDSkills
- Scheduling building maintenance
- Salesforce maintenance tracker
- Leadership
- SAP
- CRM
- Forklift Certified
- Operations management
- Inventory control
- Staff training
- Customer engagement
Certification
Forklift Certified, 01/01/14, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Branch Manager
Northeastern Supply
04.2024 - Current
Store Manager
LL Flooring
12.2014 - 04.2024
General Manager
Severna Park Taphouse
02.2011 - 09.2014
High School Diploma -
Chesapeake High School