Phillip Frisella
Raleigh,NC
Summary
Dynamic Sales Manager with proven success at Guitar Center, excelling in relationship building and sales strategy development. Achieved consistent sales growth through effective coaching and performance management. Expert in product knowledge, fostering team excellence and enhancing customer satisfaction. Committed to driving results and optimizing sales operations for sustained profitability.
Overview
2024
2024
years of professional experience
Work History
Sales Manager
Guitar Center
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Established metrics-driven sales culture, setting clear performance indicators and regularly reviewing progress.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
Lessons Manager
Guitar Center
- Organized extracurricular activities to complement in-class instruction, fostering well-rounded development among students.
- Championed school-wide initiatives aimed at fostering a culture of continuous improvement, ultimately enhancing the overall effectiveness of instructional programs.
- Streamlined administrative tasks associated with managing lesson plans while maintaining high-quality educational content.
- Managed resources efficiently by optimizing schedules, budgets, and personnel assignments for maximum impact on student success.
- Spearheaded initiatives to improve communication between teachers, administrators, parents, and students, enhancing overall educational experiences.
- Established team priorities, maintained schedules and monitored performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Sales Lead
Guitar Center
04.2023 - 02.2024
- Enhanced store layout to foster visually appealing environments.
Rentals Manager
Guitar Center
03.2020 - 03.2021
- Implemented rental asset processes and cleanliness standards.
- Maintained accurate financial records, ensuring timely processing of accounts payable and receivable transactions.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
Sales Associate
Guitar Center
06.2016 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Education
Associate - Architecture
Wake Technical Community College
Raleigh, NC06.2021
High School Diploma - Health Sciences
East Wake High School
Wendell, NC06.2010
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Product knowledge
- Sales expertise
- Positive and upbeat
- Sales tracking
- Sales operations
- Sales coaching
Timeline
Sales Lead
Guitar Center
04.2023 - 02.2024
Rentals Manager
Guitar Center
03.2020 - 03.2021
Sales Associate
Guitar Center
06.2016 - 03.2019
Sales Manager
Guitar Center
Lessons Manager
Guitar Center
Associate - Architecture
Wake Technical Community College
High School Diploma - Health Sciences
East Wake High School