Phillip Garland
Kingsport,TN
Summary
Dedicated and versatile marketing and sales professional with extensive experience within in the Real Estate and financial services industry. Looking to take my skills and adaptability to the healthcare industry. Flexible team player highly effective at applying diverse skills to meet the needs of the organization. Experienced professional with extensive knowledge in CRM tools, market Research, market trends, and engaging with consumers with various socio-economic backgrounds. Deep understanding financial services industry with various product knowledge. Extensive experience as team leader that loves to train others to increase their skill sets within their individual team roles. Highly trained in sales and communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Agent
New York Life Insurance Co
Knoxville, TN
04.2023 - Current
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Promoted the company and their respective insurance products through pre-approved marketing materials on various social media platforms.
- Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services and best practices.
- Developed coordinated protection plans by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
Leadership Development Program
Pals Sudden Service
Kingsport, TN
08.2021 - 04.2023
- Enforced company policies and procedures to strengthen operational standards across departments.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated daily tasks to team members to optimize group productivity.
- Coached staff on strategies to enhance performance and improve customer relations.
Affiliate Broker
Griffin Home Group/EXP Realty
Johnson City, TN
12.2020 - 09.2021
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Networked with industry contacts to expand knowledge of real estate markets and best practices.
- Applied various methods to build client base, including networking, email and social media.
- Consulted with escrow companies and lenders to validate completion of terms and conditions of purchase agreement by closing date.
- Generated lists of properties compatible with buyers' needs and financial resources.
Affiliate Broker
Century 21 Legacy
Johnson City, TN
09.2019 - 12.2020
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Maximized market share by working with clients and building relationships.
- Organized development and implementation of diverse marketing videos, social media posts and blogs.
- Increased sales by designing and enacting marketing strategies within budget parameters, as well as studying key consumer and market data.
Affiliate Broker
Evans and Evans Real Estate
Johnson City, TN
04.2014 - 09.2019
- Steered real estate negotiations to serve client interests and achieve favorable terms.
- Showed residential properties and explained features, value and benefits of available homes.
- Maintained current and accurate CRM database of prospective customers.
- Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
- Brainstormed and coordinated marketing campaigns and channels to drive awareness, traffic and conversion.
Affiliate Broker
Century 21 Pro Service
Johnson City, TN
10.2013 - 04.2014
- Managed real estate transactions from initiation to closing.
- Generated business using proven tools, systems and training.
- Leveraged industry trends to shape value-added solutions and approaches.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Researched and determined competitive market price.
Senior Market Representative
Mackie Financial Group
Johnson City, TN
10.2010 - 10.2013
- Explained advantages, disadvantages and features of policies to promote sales of Medicare plans.
- Implemented and designed effective marketing strategies to adjust and sell insurance contracts.
- Contacted policyholders to explain policies, analyze insurance options and suggest changes and additions to policies.
- Interviewed prospective clients to obtain data about financial resources and needs.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
Education
Bachelor of Science - Healthcare Administration
Liberty University
Lynchburg, VA05-2025
BBA - Marketing Management
East Tennessee State University
Johnson City, TN08.2009
Skills
- Marketing Strategy Development
- Market Research Analysis
- Project Management
- Presentations
- Data Collection and Analysis
- Communications Management
- Customer Relationship Management (CRM)
- Verbal and Written Communication
- Market Trends Analysis
- Regulatory Compliance
- Coaching and Mentoring
- Analytical and Logical Thinking
Certification
- Tennessee Life and Health License
Timeline
Agent
New York Life Insurance Co
04.2023 - Current
Leadership Development Program
Pals Sudden Service
08.2021 - 04.2023
Affiliate Broker
Griffin Home Group/EXP Realty
12.2020 - 09.2021
Affiliate Broker
Century 21 Legacy
09.2019 - 12.2020
Affiliate Broker
Evans and Evans Real Estate
04.2014 - 09.2019
Affiliate Broker
Century 21 Pro Service
10.2013 - 04.2014
Senior Market Representative
Mackie Financial Group
10.2010 - 10.2013
Bachelor of Science - Healthcare Administration
Liberty University
BBA - Marketing Management
East Tennessee State University
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