Phillip Hroblak

• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Resolved customer complaints in professional and timely manner.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Developed and maintained positive relationships with customers to build rapport and trust.

• Maintained grounds by trimming, weeding, and general clean-up.
• Performed planting, watering, mulching, and edging of lawns.
• Removed weeds, hazards, and debris from common pathways to improve usability.
• Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
• Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
• Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
• Installed lights, sprinklers and other outdoor features based on requirements.

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• Planned, scheduled, and delegated daily work to team of employees.
• Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
• Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
• Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
• Monitored and enforced safety measures to mitigate hazards.
• Adhered to established policies and standards to safely complete projects.
• Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
• Streamlined internal processes, reducing project completion times and increasing overall efficiency.