Phillip Knotts
Katy,TX
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Advisor
Christian Brothers Automotive Corporation
Richmond , Texas
07.2020 - 06.2024
- Developed strong relationships with customers by providing exceptional customer service.
- Ensured that all customer inquiries were handled promptly and accurately.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
Service Advisor
Euro Care Plus
Missouri City, Texas
06.2019 - 04.2020
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Trained new employees on the use of customer relationship management software systems.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Reviewed customer billing statements for accuracy prior to release.
Store Director
Mckay's Automotive
Cypress, Texas
01.2019 - 06.2019
- Resolved customer complaints promptly in accordance with company policy.
- Identified potential opportunities for growth within the store and developed plans to capitalize on them.
- Resolved customer complaints quickly and efficiently while upholding corporate values.
- Maintained relationships with vendors and suppliers to ensure timely delivery of goods at competitive prices.
- Analyzed data from various sources such as sales reports and customer feedback surveys in order to make informed decisions about product selection and pricing.
- Negotiated vendor contracts for purchasing goods at favorable prices while maintaining quality standards.
- Managed overall inventory levels of merchandise by monitoring stock rotation and ordering new items as needed.
- Maintained a high level of customer service standards across all departments in the store.
Service Manager
Drivers Auto Repair
Houston, Texas
01.2010 - 01.2019
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Established processes to ensure efficient workflow throughout the organization.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Provided leadership during times of organizational change or crisis situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Education
Body Shop - Collision Repair
Universal Technical Institute of Texas Inc
Houston, TX10-2007
High School Diploma -
Buena High School
Sierra Vista, AZ05-2006
Skills
- Service Estimates
- Technical Support
- Data Entry
- Service Recommendations
- Price Quoting
- Cost Estimation
Affiliations
Sharing Time With Family & Friends, Swimming is Full Body Exercise.
Accomplishments
Over The Years Have Won Service Awards For Just Doing The Job As Trained.
Certification
Been A While 609 Certified To Be Able To Purchase Freon Also Been A While Aluminum And Steel Welding Hands On.
Languages
English
Professional
References
References available upon request.
Timeline
Service Advisor
Christian Brothers Automotive Corporation
07.2020 - 06.2024
Service Advisor
Euro Care Plus
06.2019 - 04.2020
Store Director
Mckay's Automotive
01.2019 - 06.2019
Service Manager
Drivers Auto Repair
01.2010 - 01.2019
Body Shop - Collision Repair
Universal Technical Institute of Texas Inc
High School Diploma -
Buena High School
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