PHILLIP ORTIZ
Milwaukee
Summary
Motivated leader with strong mentoring abilities and a focus on team development. Known for implementing process improvements that enhance workflow efficiency and reduce costs, ready to drive customer satisfaction and operational excellence.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Lids Hat World
Madison, WI
09.2025 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Assisted in budget preparation, ensuring alignment with financial goals.
Delivery Driver
DoorDash
Madison, WI
06.2025 - Current
- Delivered food orders promptly and efficiently, ensuring customer satisfaction and adherence to safety protocols.
- Navigated city routes effectively, utilizing GPS systems for optimal delivery times.
- Maintained vehicle cleanliness and functionality to comply with company standards.
- Communicated with customers regarding order status and delivery updates to enhance service experience.
- Managed time effectively to handle multiple deliveries within tight schedules while minimizing delays.
- Delivered packages to customer doorsteps and business offices.
Assistant Manager
Take 5 Oil Change
Oak Creek, WI
06.2023 - 08.2025
- Oversaw daily operations to ensure efficient service and customer satisfaction.
- Conducted performance evaluations to identify areas for employee development and growth.
- Collaborated with management to develop training materials for ongoing staff education.
- Ensured compliance with safety protocols and maintained a clean work environment.
- Assisted in resolving customer complaints, fostering positive relationships and repeat business.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Trained and mentored new team members on company procedures and best practices.
- Managed inventory levels, ensuring timely restocking of essential supplies.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Increased sales through effective merchandising strategies and targeted promotions.
Team Associate
Planet Fitness
Milwaukee, WI
04.2023 - 06.2023
- Streamlined member check-in process, enhancing efficiency and reducing wait times.
- Provided exceptional customer service, resolving member inquiries and concerns effectively.
- Assisted in maintaining cleanliness and organization of gym equipment and facilities.
- Supported team training initiatives, fostering a collaborative work environment among associates.
- Implemented safety protocols, ensuring compliance with health standards for all members and staff.
- Monitored inventory levels, coordinating supply orders to maintain operational readiness.
- Developed promotional strategies for membership drives, contributing to increased enrollment rates.
- Mentored new associates on company policies and procedures, enhancing team performance and cohesion.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
Lead Supervisor
PlastOcon
Oconomowoc, WI
02.2019 - 12.2021
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Managed team workflows, enhancing productivity through effective delegation and resource allocation.
- Trained and mentored new supervisors, fostering a culture of continuous improvement and teamwork.
- Implemented process improvements that reduced waste and increased operational efficiency.
- Conducted performance evaluations, providing feedback to enhance team development and morale.
- Analyzed workflow processes, identifying bottlenecks and recommending solutions to optimize performance.
- Led safety initiatives, resulting in improved workplace safety measures and reduced incident rates.
- Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
- Instructed employees on proper cleaning and sanitation of equipment and surfaces.
- Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
Education
High School Diploma -
Casimir Pulaski High School
Milwaukee, WISkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Goal setting
- Workload management
- Conflict resolution
- Sales strategies
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Assistant Manager
Lids Hat World
09.2025 - Current
Delivery Driver
DoorDash
06.2025 - Current
Assistant Manager
Take 5 Oil Change
06.2023 - 08.2025
Team Associate
Planet Fitness
04.2023 - 06.2023
Lead Supervisor
PlastOcon
02.2019 - 12.2021
High School Diploma -
Casimir Pulaski High School