Phillip Ozbun
St. Clair Shores
Summary
Experienced retail management professional with a proven track record in driving store performance and enhancing customer experiences. Specializes in operational efficiencies and employee development. Recognized for fostering collaborative team environments and adapting to dynamic retail challenges. Strong at implementing effective sales strategies and maintaining optimal inventory control for seamless operations.
Overview
23
23
years of professional experience
Work History
Store Manager
Dick's Sporting Goods
12.2014 - 06.2025
- Promoted through multiple stores within the market before landing as the General Manager of the highest volume Flagship location in the state of Michigan. Total volume: $29.2 mil
- Managed and oversaw all daily operations to ensure smooth functioning of the store, maintaining a clean, safe & hassle free environment for customers and employees.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members. Addressed customer concerns promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Organized special events through community outreach to drive foot traffic into the store and increase sales opportunities.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance. Delivered top results in the region year over year for employee satisfaction.
- Collaborated with regional managers to develop company-wide initiatives and store processes aimed at improving experience and overall performance across all locations.
- Regional Team Leader and District Manager for company programs including Loyalty, Credit, Protection plans aimed to boost repeat business and increase overall sales revenue.
- Store performance ranked as the #1 Store in Eastern Michigan District and Top 50 Store in the Company year over year.
Store Co-Manager
Eddie Bauer
09.2009 - 12.2014
- Manage all aspects of the business operations for retail stores generating $1.8M-$2.2M in sales including budgeting, forecasting, staffing, training, scheduling, merchandising, and providing customer service
- Identify and train underperforming staff to achieve goals by providing positive coaching, feedback, and guidance; track and trend ongoing performance
- Network, recruit, interview, and hire top talent to enhance store's sales team
- Provides excellent customer service; recognized on numerous occasions verbally and in written form
- Manage and implement all aspects of stores brand division and floor set execution
Floor Hand
Ensign United States Drilling
09.2008 - 07.2009
- Performed daily drilling responsibilities
- Maintained a clean location to OSHA standards
Carpenter
Shore Pointe Build & Renovate
01.2002 - 10.2008
- Assisted in site preparation and cleanup activities to ensure efficient project workflow and minimize disruptions for clients or other construction teams.
- Picked-up materials and delivered to job site
- Performed renovations from start to finish
- Discarded debris and disposed waste to maintain cleanliness and quality standards.
County Representative and Liaison
Colonial Title Company
01.2006 - 09.2008
- Prepared, examined, and recorded deeds and mortgages in various county land records
- Handled payment of current and delinquent taxes on properties to facilitate the sales process
- Worked and communicated with a diverse array of representatives for municipalities
- Traveled daily to deliver documents and packages to law offices and local municipalities
- Designed, implemented, and managed an offsite file storage system for thousands of legal documents
Education
Fire Academy - Fire Science
Macomb Community College
Warren, MI05.2008
Emergency Medicine
Macomb Community College
Warren, MI05-2007
Skills
- Customer engagement
- Problem-solving
- Retail operations
- Visual merchandising
- Process development
- Multitasking and organization
- Coaching and mentoring
- Team building
Timeline
Store Manager
Dick's Sporting Goods
12.2014 - 06.2025
Store Co-Manager
Eddie Bauer
09.2009 - 12.2014
Floor Hand
Ensign United States Drilling
09.2008 - 07.2009
County Representative and Liaison
Colonial Title Company
01.2006 - 09.2008
Carpenter
Shore Pointe Build & Renovate
01.2002 - 10.2008
Fire Academy - Fire Science
Macomb Community College
Emergency Medicine
Macomb Community College
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