Phillip Poellnitz Jr
Kennesaw,GA
Summary
Motivated and reliable General Manager with over 17 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
Guitar Center
Atlanta, GA
03.2017 - Current
- Developed strategies to maximize sales and profitability.
- Analyzed financial data to identify areas of improvement.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Prepared monthly reports on sales figures, expenses, profits.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Implemented efficient systems for tracking stock movement.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Developed relationships with suppliers to negotiate better prices.
Sales & Training Manager
Guitar Center
Marietta, GA
03.2014 - 03.2017
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Sales & Training Manager
Guitar Center
Atlanta, GA
08.2010 - 03.2014
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Sales & Training Manager
Guitar Center
Lawrenceville, GA
09.2009 - 08.2010
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Assistant Store Manager
Guitar Center
Lawrenceville, GA
05.2008 - 09.2009
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
Sales Associate
Guitar Center
Lawrenceville, GA
08.2007 - 05.2008
- Greeted customers and provided exceptional customer service.
- Built relationships with customers to encourage repeat business.
- Provided accurate information about products, prices and services.
- Demonstrated product features and benefits for customers' needs.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
- Collaborated with management teams to develop innovative marketing strategies.
Education
High School Diploma -
Demopolis Academy
Skills
- Advertising and marketing
- Sales Analysis
- Sales Strategies
- Budget Development
- Project Management
- Strategic thinker
- Root Cause Analysis
- Risk Management
- Talent Recruitment
- Team Building and Leadership
- Leadership Development
- Mathematical Aptitude
- Operational Efficiency
- Multitasking and Organization
- Friendly and Positive
- Reliable
Accomplishments
- Leadership Award Winner : 2009, 2010, 2012, 2015
Certification
AED, Adult, Child, Infant CPR and AED Certified.
References
References available upon request.
Timeline
General Manager
Guitar Center
03.2017 - Current
Sales & Training Manager
Guitar Center
03.2014 - 03.2017
Sales & Training Manager
Guitar Center
08.2010 - 03.2014
Sales & Training Manager
Guitar Center
09.2009 - 08.2010
Assistant Store Manager
Guitar Center
05.2008 - 09.2009
Sales Associate
Guitar Center
08.2007 - 05.2008
High School Diploma -
Demopolis Academy
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