Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Phillip Reyes

Ocala

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills. Quick learner with a strong work ethic.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Bonefish Grill
09.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

Longhorn Steakhouse
08.2022 - 07.2024
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.

Sales Representative

Verizon
02.2020 - 05.2022
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.

Education

High School Diploma -

Belleview High School
Belleview
01-2017

Skills

  • Strong work ethic

  • Exceptional customer service

  • Guest engagement

  • Product and service knowledge

  • Customer relations

  • Financial Expertise

  • Global Economics

  • Quick Learner

  • High Energy

Certification

  • CGFI - Certified Group Fitness Instructor
  • IPDA- Interbank Price Delivery Algorithm Trader
  • CFTA - Certified Financial Technical Analyst

Timeline

Server

Bonefish Grill
09.2024 - Current

Server

Longhorn Steakhouse
08.2022 - 07.2024

Sales Representative

Verizon
02.2020 - 05.2022

High School Diploma -

Belleview High School

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