Phillip Robertson
Davie,Florida
Summary
Experienced operations manager with a background in budget control, personnel management, and workflow coordination. Known for maintaining quality, safety, and smooth day-to-day operations across fast-paced service and repair environments.
Overview
2
2
Languages
18
18
years of professional experience
Work History
Body Shop Office Manager
Veloce Auto Group Inc
North Miami Beach, FL
02.2024 - 06.2026
- Managed repair order processing, ensuring accurate documentation and timely workflow coordination.
- Coordinated insurance claims, supplements, and billing details to support efficient body shop operations.
- Scheduled customer updates, estimates, and repair appointments to maintain consistent communication.
- Reconciled invoices, parts charges, and account records for accurate office reporting.
- Tracked repair files, authorizations, and approvals to maintain compliance and file accuracy.
- Assisted technicians and estimators with administrative support, reducing delays in repair cycle.
- Monitored parts orders and delivery status to keep repair work moving without interruption.
Restaurant General Manager
Venice Restaurant
Hollywood, FL
02.2023 - 06.2025
- Oversaw daily restaurant operations, ensuring consistent service quality and smooth workflow.
- Managed staff schedules, assignments, and coverage to maintain efficient labor control.
- Trained team members on service standards, food safety, and operational procedures.
- Monitored inventory levels and coordinated vendor orders to prevent supply shortages.
- Resolved guest concerns promptly to maintain positive dining experiences and repeat business.
- Enforced health, safety, and sanitation standards across front-of-house and kitchen areas.
- Reviewed sales reports and expenses to support budget control and operational decisions.
Personal Trainer
Self-employeed
Miami Beach, FL
03.2017 - 01.2023
- Designed personalized training programs aligned with client fitness goals and physical limitations.
- Assessed client movement patterns to identify strengths, risks, and program adjustments.
- Instructed proper exercise techniques to improve safety, form, and workout effectiveness.
- Monitored client progress and updated routines based on performance and feedback.
- Scheduled sessions, managed client communications, and maintained organized training records.
- Adapted workout plans for varied fitness levels, injuries, and rehabilitation needs.
- Built long-term client relationships through consistent coaching, motivation, and accountability.
Bar Manager
Dewey's Pub
Miami Beach, FL
04.2009 - 02.2011
- Directed bar operations, ensuring smooth service, cash control, and guest satisfaction
- Scheduled and supervised staff, maintaining coverage and consistent service standards
- Trained bartenders and servers on drink recipes, POS usage, and upselling techniques
- Managed inventory, ordered liquor, beer, wine, and supplies to prevent shortages
- Enforced alcohol compliance, safety procedures, and responsible service practices
- Resolved guest concerns quickly, preserving positive pub atmosphere and repeat business
- Monitored labor and product costs, supporting profitability and operational efficiency
- Coordinated opening and closing duties, keeping bar ready for daily service
Restaurant Manager
Quarterdeck Restaurant
Miami Beach, FL
06.2008 - 01.2010
- Directed daily restaurant operations, ensuring smooth service, staffing coverage, and guest satisfaction.
- Supervised front-of-house and kitchen teams, reinforcing service standards and accountability.
- Coordinated scheduling, labor control, and shift assignments to maintain efficient coverage.
- Monitored food quality, sanitation, and safety compliance across dining and prep areas.
- Trained staff on POS procedures, menu knowledge, and service expectations.
- Managed inventory ordering, vendor communication, and stock levels to reduce shortages.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Microsoft Applications - Computer And Information Sciences
Holmes Community College
Goodman, MSHigh School Diploma -
St. Paul Central H.S.
St.Paul, MNSkills
- Maintaining confidentiality
- Employee motivation
- Marketing
- Staff training and development
- Safety management
- Budgeting and financial management
- Quality control
- Personnel management
- Workflow coordination
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Body Shop Office Manager
Veloce Auto Group Inc
02.2024 - 06.2026
Restaurant General Manager
Venice Restaurant
02.2023 - 06.2025
Personal Trainer
Self-employeed
03.2017 - 01.2023
Bar Manager
Dewey's Pub
04.2009 - 02.2011
Restaurant Manager
Quarterdeck Restaurant
06.2008 - 01.2010
Microsoft Applications - Computer And Information Sciences
Holmes Community College
High School Diploma -
St. Paul Central H.S.