Phillip Rodriguez
Round Rock,Texas
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
San Marcos Athletic Club
San Marcos, TX
11.2021 - Current
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention..
- Collected memberships deposits, fees and payments.
Sales Associate
CVS Pharmacy
San Marcos, TX
08.2021 - 11.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Increased sales by offering advice on purchases and promoting additional products.
Customer Service Associate
HEB Grocery Store
Round Rock, Texas
06.2016 - 07.2021
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Informed customers about special promotions and provided detailed information for various products.
- Executes excellent sales floor merchandising and selling.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Education
Bachelor of Science - Exercise Sports Science
Texas State University
San Marcos, TX12.2022
Skills
- Guest Message Transmission
- Inquiry Response
- Common Area Maintenance
- Customer Service
- Invoicing and Billing
- Problem Solving
- Account Review
Certification
NASM Certified Personal Trainer
Timeline
Front Desk Clerk
San Marcos Athletic Club
11.2021 - Current
Sales Associate
CVS Pharmacy
08.2021 - 11.2021
Customer Service Associate
HEB Grocery Store
06.2016 - 07.2021
Bachelor of Science - Exercise Sports Science
Texas State University