Phillip Rodriguez
Brownsville,Texas
Summary
Dynamic professional with a proven track record at Asset Living, excelling in customer service and CRM systems. Recognized for enhancing client satisfaction and streamlining maintenance processes, leading to significant operational efficiency. Adept at training teams and implementing effective recordkeeping practices, ensuring high standards of support and service delivery.
Overview
7
7
years of professional experience
Work History
Regional Facility Support Specialist
Asset Living
07.2025 - Current
- Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
- Collaborated with team members to enhance service delivery and improve client satisfaction levels.
- Utilized customer relationship management (CRM) systems to track interactions and maintain accurate records.
- Trained and mentored new staff on operational procedures and best practices for client engagement.
Lead Maintenance Technician
Asset Living
08.2018 - 06.2025
- Supervised maintenance team, ensuring efficient workflow and adherence to safety protocols.
- Coordinated preventive maintenance schedules, enhancing equipment reliability and performance.
- Diagnosed and resolved complex mechanical issues, reducing downtime significantly.
- Trained junior technicians in best practices and safety compliance standards.
- Implemented inventory management system for maintenance supplies, improving order accuracy.
- Developed and maintained detailed service records for tracking equipment history and repairs.
- Led initiatives to streamline maintenance processes, increasing operational efficiency across properties.
Education
Hvac
Lopez High School
Brownsville, TX03-2018
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
- Recordkeeping skills
- Activity planning
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
Timeline
Regional Facility Support Specialist
Asset Living
07.2025 - Current
Lead Maintenance Technician
Asset Living
08.2018 - 06.2025
Hvac
Lopez High School
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