LaDeana Morehead
East Wenatchee,WA
Summary
Skilled worker with proven ability to perform variety of tasks including customer service. Ability to multi-task, operate multi-line phones, work independently and within teams in fast-paced, high volume environment. Excellent work performance and attendance record.
Overview
31
31
years of professional experience
Work History
Facility Support Specialist - Engineering
Confluence Health
11.2021 - Current
- Triage and prioritize incoming work orders and assign to Engineers for completion
- Respond to inquiries and help to resolve complaints
- Complete purchase requests and PO requests, obtain approval and submit to Purchasing Department
- Check incoming orders for accuracy
- Answer multi-line phone system, route calls, deliver messages to staff and greet visitors. Handle incoming and outgoing mail.
- Improve document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval.
- Organize office events such as holiday parties or birthday celebrations, helping to promote positivity and boost employee/coworker morale.
- Monitor office supplies inventory to ensure availability of essential items
- Build and maintain excellent customer relationships through timely response to inquiries and go above and beyond to accommodate unusual requests.
Receptionist
Confluence Health
Wenatchee, WA
02.2020 - 11.2021
- Greet, check in & check out patients
- Schedule patients
- Answer phones
- Make appointment reminder calls
- Use copy/fax machine
- Distribute mail
- Close cash drawer and prepare deposits
- Keep reception and waiting area clean and organized
Recruitment Peer Mentor
FosteringWA
East Wenatchee, WA
10.2015 - 04.2020
- Recruit and Mentor foster parents
- Provide support for new and ongoing foster care placements
- Facilitate weekly support group
- Keep database up to date with activities and foster parent information
Customer Service Representative
Sterling Savings Bank
Ritzville, WA
10.2008 - 10.2012
- Upheld strict financial controls by keeping funds secure and accurately transferring monies
- Completed special procedures for customers such as ordering new checks, stopping payments
- Promoted products or services to each customer to consistently achieve sales targets
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Audited fellow teller currency to contribute to dual-control procedures
- Provided customer records on demand, including account statements and copies of checks
- Counted and packaged currency and coins
Barista
Starbucks
Ritzville, WA
08.2008 - 01.2009
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Cleaned counters, machines, utensils and seating areas daily
- Maintained regular and consistent attendance and punctuality
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Prepared coffee, cleaned dining areas, opened register and carried out other opening duties
Communications Officer 1
Washington State Patrol
Wenatchee, WA
06.1998 - 08.2008
- Received public emergency and non-emergency calls via multi-line and 911 phones, prioritizing them in order to effectively dispatch units such as police, fire and EMS
- Routed calls to other police, fire and ambulance services to meet individual call needs
- Read system maps and caller information, and documented all details in system
- Relayed latest information to first responders via electronic means, telephone calls and radio responses
- Operated multi-screen Computer Aided Dispatch and 911 Computers
- Operated multi-frequency radio system
Emergency Medical Technician (Volunteer)
Lake Chelan Emergency Medical Services
Chelan, WA
05.2003 - 05.2007
- Evaluated patient vital signs and status to determine care needs.
- Demonstrated strong commitment to quality care through continuous training and development.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Monitored patient status during ambulance transport and transfer.
- Operated emergency vehicles to transport critical patients.
Dispatcher
Okanogan County Sheriff's Office
Okanogan, WA
08.1996 - 06.1998
- Received public emergency and non-emergency calls via multi-line and 911 phones, prioritizing them in order to effectively dispatch units such as police, fire and EMS
- Route calls to other agencies as needed
- Read maps and directed units as needed
- Relay latest information to responding units
- Documented call details in system
- Operated multiple computers in including Computer Aided Dispatch, 911
- Operated multi-frequency radio system
Emergency Medical Technician (Volunteer)
Bridgeport Volunteer Fire Department
Bridgeport , WA
09.1994 - 09.1997
- Executed well-informed critical decision making in high-pressure situations.
- Operated emergency vehicles to transport critical patients.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Demonstrated strong commitment to quality care through continuous training and development.
- Monitored patient status during ambulance transport and transfer.
- Evaluated patient vital signs and status to determine care needs.
Education
High School Diploma -
Bridgeport High School
Bridgeport, WA05.1993
Skills
- Customer Service
- Computer-aided dispatching
- Excellent communication skills
- Cash handling
- Multi-line telephone skills
- Multitasking and prioritization
- Detail-oriented
- Organization and efficiency
Accomplishments
- WSP District 6 Communications Officer of the Year 2003
- WSP Statewide Communications Officer of the Year 2006
Timeline
Facility Support Specialist - Engineering
Confluence Health
11.2021 - Current
Receptionist
Confluence Health
02.2020 - 11.2021
Recruitment Peer Mentor
FosteringWA
10.2015 - 04.2020
Customer Service Representative
Sterling Savings Bank
10.2008 - 10.2012
Barista
Starbucks
08.2008 - 01.2009
Emergency Medical Technician (Volunteer)
Lake Chelan Emergency Medical Services
05.2003 - 05.2007
Communications Officer 1
Washington State Patrol
06.1998 - 08.2008
Dispatcher
Okanogan County Sheriff's Office
08.1996 - 06.1998
Emergency Medical Technician (Volunteer)
Bridgeport Volunteer Fire Department
09.1994 - 09.1997
High School Diploma -
Bridgeport High School
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