Phillip Watkins
Goodyear,AZ
Summary
Accomplished Service Technician with expertise in technical troubleshooting and service excellence, honed at Securitas Security Services USA. Proven track record in enhancing customer satisfaction through proactive communication and mentoring. Adept at delivering tailored technical explanations, fostering client understanding and retention. Recognized for independent work capability and timely, dependable service delivery.
Overview
27
27
years of professional experience
Work History
Service Technician
Securitas Security Services USA
Phoenix, AZ
03.2020 - Current
- Developed and implemented mentoring sessions for new staff on troubleshooting techniques, fostering an environment of ongoing development and support.
- Delivered tailored technical explanations to non-technical clients, promoting proper understanding and application of equipment functionalities.
- Enhanced customer satisfaction by consistently providing high-quality service, as reflected in positive customer feedback.
- Enhanced client satisfaction and retention through proactive communication and a dedicated approach to resolving concerns.
Installer
KC Alarms
Phoenix, AZ
02.2016 - 03.2020
- Managed customer interactions during installations, effectively addressing concerns and confirming satisfaction with the final outcomes.
- Executed installation processes with attention to detail, ensuring timely delivery and improved customer satisfaction.
- Facilitated collaboration among team members to optimize workflow and achieve project objectives.
- Facilitated effective communication with clients to address concerns, ensuring a seamless installation experience and maintaining service excellence.
Service Technician
Pharwest Security and Communications
Buckeye, AZ
04.2008 - 02.2016
- Performed detailed analysis and repairs on faulty equipment, ensuring peak performance and reducing operational delays.
- Articulated diagnostic findings to customers and detailed repair or service options.
- Executed installation of new equipment while instructing customers on operational functionality and essential maintenance practices.
- Delivered tailored technical explanations to non-technical clients, promoting proper understanding and application of equipment functionalities.
Residential Technician
ADT Security
Tempe, AZ
12.1998 - 04.2008
- Supported troubleshooting efforts for residential technology issues, enhancing customer satisfaction.
- Provided exceptional customer support by addressing inquiries and resolving issues promptly.
- Elevated resident satisfaction levels through prompt response times on work orders coupled with professional demeanor during interactions.
Education
Associate of Applied Science - Technical And Scientific Communication
High Tech Institute
Phoenix, AZSkills
- Service excellence
- Independent work capability
- Timely and dependable
- Technical troubleshooting
- Customer-focused demeanor
Timeline
Service Technician
Securitas Security Services USA
03.2020 - Current
Installer
KC Alarms
02.2016 - 03.2020
Service Technician
Pharwest Security and Communications
04.2008 - 02.2016
Residential Technician
ADT Security
12.1998 - 04.2008
Associate of Applied Science - Technical And Scientific Communication
High Tech Institute